I am writing in digust at this viscom technology service. I lost all my programs (including the sound) and did not have CDs to reinstall all that came with my pc. I did a lot of calling in and waiting and waiting and waiting and transferring from here to there and there and there. Keep in mind i was pregnant at the time and was tired and disgusted ( I had my baby prematurely and i am positive the stress from this attributed to my early delivery). I had bought 2 yrs extra warranty and that did nothing for me and my pc. In the end i had to eventually pay someone to fix my pc. I am never buying anything from shopnbc ever again. I am still suffering from the lost of some of my software. Thanks for nothing Viscom (after paying so much for my pc).