On boxing day 2010 I went to the Surrey visions store to get a Blu ray home theatre advertised in their flyer. I phoned them in the morning to get a confirmation that the product was in, and I had phoned the day before. All was a go. I was outside of the door when the store first opened, and first to get in. I asked for the advertised item and they said there were none they had sold out. this was the first day of the sale!!! Finally after arguing for 30 minutes or so a manager came out with a home theatre system and said it was lucky for me they had just one left.(in the morning right after they opened and I never saw anyone else leave with one) I asked the manager why the box looked like it had been opened, and he said that he had opened it to check that it was the system I had asked for. ok- So next question was that I did not see the Bly-ray logo anywhere on the packaging and it was not exactly as pictured in the flyer. The manager was pushy and said that was probably an old picture. He carried the big box out to my car and assured me again that it was a bluray player. I got home set it up and tried to play a bluray disc- It would not play!!!Within ten minutes I was on the phone with the store. They told me then that the ad was wrong and that they had not had time to print a correction. If I wanted a bluray player it would be $200 more plus tax!!!I of course got very upset and went to the store right away. As soon as I got there the manager told me not to cause a scene before I even said anything!!! Basically I talked so loud that after an hour and a half he produced the appropriate system(which I heard them telling other customers that the item was out of stock) and told me if I wanted to trade for It I would have to pay the difference. I waved the flyer in his face and people began to gather around listening. As soon as that happened he quickly agreed to give me the bluray for the advertised price. My question is- How many Vision's employees does it take to tell the truth? None because they aren't capable of it!!! Remember shoppers; read the lines, over and under, and in between. Get it in writing, you have nothing unless it is- and even then if it is Visions you are dealing with you still might not have it-

We purchased a $4000 LG TV from Visions in 2009. Within 6 months the TV failed so it was covered under the manufactuerer warranty and it was promptly replaced.

The new LG TV got a red/dot/splatter problem within 8 months...now Visions is telling us the replacement TV is only got a 6 month warranty (not 1 full year from the manufactuer) because they replace the TV and they are counting it from the ORIGINAL TV we purchased.

We had bought the $800 extended warranty so now we had to deal with Visions repair for the red dot problem. They sent out some repair people who tried to fix it on site. Complained it was bad reception cable. Then left.

Still the problem was not fixed. We waited another 3 weeks for Visions to send out another repair company. Instead they send out the first Bozos. This time they take the TV. We were without it for 6 weeks (no loaner given). Finally they bring back the TV and the red/dot problem is solved. WOW!

2 months later we start getting horizontal red stripes appearing on the top of the TV. Back to Visions. This is our 3rd repair. Instead of replacing it under the "lemon clause" they want to fix it...again. Same Bozos from before.

The guy comes out and can't fix it, says its the power supply and Visions will give us a replacement TV. We wait another 6 weeks.

Now finally Visions says we can have a NEW LG TV...but the model we have is now changed and they will give us the LOWER MODEL retailing for about $1500. We paid $4000 and Visions replaces it with a $1500 TV with no PicNPic, and several lesser features.

We don't want that TV so we ask if we can upgrade. They agree to give us a [B]$1200 credit for our $4000 18 mo old TV[/B]! :eek: Now lets do the math:

We paid an extra $800 for the TV warranty and Visions gives us a $1200 credit = $400 is what they are valuing our TV. We had to pay an extra $2000 on top of the $1200 credit just to get the TV with the same features as our old LG. This time we purchased Panasonic TV.

We will never purchase Visions Extended Warranty ever again. They jerk you around with the repairs, and then give you the depreciated value of your TV. Better to go to Future Shop who will replace your TV with no quesitons asked.

VISIONS CAR STARTER: (I am on AISH - a federal financial program for the severely handicapped - and am unable to work. AISH is only

$1180/month so I saved a VERY long time to purchase a car starter).

- car starter purchased Feb 2/10 and installed one week later (3 hours) my car is a 2008 Corolla.

- one of the remotes (the 2-way one) did not look new, was chipped and gouged and had been opened up. Also, the lock/unlock buttons on the remote were only working intermittently. I went into Visions about this and was told I would get a new remote and maybe that would solve the problem. I was also told that if the unlock button didn't work to use the lock button and then the unlock immediately after (something to do with the "pulse"). The lock-unlock buttons worked when I was at Visions.

- got the new remote and it still has intermittent lock/unlock problems. I again went to Visions about it and was told to bring in the car again so they could check the installation and product over.

- week later it was checked (2 hours) and I was told it was good to go.

- over the next week or so the lock/unlock continued to malfuction about half of the time but it was completely unpredictable, there didn't seem to be any pattern as to when it worked and when it didn't. I took it back and the Visions guy tried it and it worked for him that time again - it was like he didn't believe me.

- got upset and told the guy that I wanted the whole system removed and my money back. I was told that I could have it removed but I would not be refunded the cost of the installation ($150). I asked "even for a problem like this where either the installation or the product is faulty"?. Yes, even then! I was even more upset. The Visions guy said "you can yell all you want but that's Visions policy". I wasn't yelling.

- during all of this my children (13 and 14) saw the remote not working numerous times. My 24 year old son also drove my car and experienced the same thing.

- went back a few weeks later and spoke to Kellin. He said he would order a "brain" and maybe that would help. He again tried the remote at that time and it worked! AAARRRRRRGH!

- yesterday the starter itself failed to start the car on three different occasions (that was a new thing) and did finally start it.

- I called for Kellin (Mar 23/10) and spoke to Kelly who didn't think the "brain" had come in yet but who confirmed that it had definitely been ordered. I was told they would let me know when it came in. I never heard back.

- I felt defeated and gave up trying to get satisfaction from Visions and thought I would just try to live with it. However over the past few months it is a constant irritation and inconvenience when I'm using my car. I have to put anything I'm carrying down on the ground because I have to use the key to get in the car, I hardly ever even try the unlock/lock buttons anymore, it's so frustrating! =( I have thought several times lately to maybe try to get it fixed again but it just makes me cringe to think of starting this up again with the store here in town so I'm writing to you hoping for a new system that works to be installed or ALL my money back so I can go elsewhere to purchase a fully functional car starter.

- even though I am severely handicapped and unable to work I'm not stupid or delusional. This thing DOESN'T WORK!! The unfunny part is that I chose to go to Visions for this major purchase because I figured as a big chain store they would have better products and better service than an independent local company. I've since realized that's not the case. Around the same time I purchased the car starter other members of my family made purchased several high ticket items at Visions but since the experience I've had they no longer shop there.

I've read your "100% Customer Satisfaction" policy and I note that it states that the installation fee will not be returned in case of a problem. Had I known that I would not have bought the item from Visions since it simply doesn't make sense. It's not my fault if your employees don't perform well or if the product is faulty. There were no signs/notices posted at the service desk warning of the forfeiture of installation fee in case of problems. Also, regarding the receipt, when I went through the till to pay for the car starter I was given the box with the starter and a pink form in it to take to the service desk. I thought the pink paper was my receipt but after the starter was installed it was gone, it turned out to be the requisition for installation. Since I didn't have a receipt I asked for one and was told I couldn't get a duplicate receipt. sigh But I do have the HSBC credit card statement that shows when I purchased the item and it was paid for in full in May/10. Please help me.

After harassing and push you to buy, they quickly ask for my driver licence and credit card for a credit check to see if i am eligible for financing. Without any experience of financing, I asked where to pay, how much i need to pay etc. The sales just said the statement would show me. Then the statement comes a month later, an UNTOLD annual fee of $35 was charged to the retail credit card.

They are clever to cheat my money. I can't get refund after 30days when i saw the statement. I would never buy at visions ever again. I should have checked this site before i walk into that black store.

I won't bother to go to that store and argue with them, their customer service is just the worst. I wonder if i can get my store credit/extended warrenty after 4 years; 4 years they may be go out of business due to bad customer service and dishonest sales rep.

Advise: don't fall for the cheap price on the flyer. There are so many hidden fee at visions, which they won't tell you. The sales are just dishonest or else they are just untrained.

I am writing regarding Visions extended warranty policies, which I found out today are extremely unfair toward their customers.

Let me explain the situation:
I purchased a 42" Philips plasma TV (model 42FD9954) Feb.17, 2005 from the Visions store at 3915 - 51 St SW Calgary for $2465 plus a $599.99 extended warranty. On January 2nd 2009 it completely stopped working and I contacted Visions regarding coverage under the $600 extended warrantly I had purchased at time of sale. Visions had me contact SMElectronics (SME) to get the TV repaired, and their tech showed up, checked out the TV and left to prepare an estimate. A week later SME called to arrange to pick up the TV for service. And then on January 19th SME told me that they had informed Visions of the repair estimate, and Visions were to call me regarding how to proceed. No one called, so on Saturday Jan. 24 I contacted the SW Calgary Visions store where I purchased the TV. The manager (Dave xxxxx) told me he would contact head office and get back to me, hopefully on Monday the 26th. On Wednesday the 28th I called the SW store again, and Dave informed me Visions would give me a 42" LG plasma TV (model 42PG20) in exchange for my defective Philips unit, and I could come in to pick it up and could upgrade if I so chose.

So today (Thursday January 28th) I went to the SW store to see what the LG 42PG20 plasma TV looked like. On January 27, the Visions website showed the 42PG20 priced for "Final Clearance" at $1099 and your local Calgary flyer showed the 50" Panasonic plasma TH50PX80 priced for "Final Clearance" at $1288. I wanted to upgrade to the Panasonic 50" TV, and thought the difference in price I would have to pay would be 1288 - 1099 = $189 plus tax on this amount. Mr. Sharp informed me that no, my replacement 42PG20 TV cost to Visions was around $700, and to upgrade to the Panasonic would cost me $1288 -700 or around $588 plus tax. This seemed completely ludicrous - since no doubt Visions cost for the Panasonic was considerably less than their stated "Final Clearance" price of $1288, similar to their "cost" for the LG TV.

Any upgrade would have taken the Visions "cost" for the LG TV against their "retail" for any other TV they had on sale. So the consumer is essentially limited to accepting the replacement unit specified by Visions, with no recourse other than paying a substantial profit margin to Visions on any desired upgrade. Plus you may end up without a product you need for up to a month waiting for them to make a decision.

In our case, we had built our original Philips plasma TV into a bookshelf framed enclosure and the LG replacement offered explicitly states it cannot be clamped into position because the bezel vibrates as part of the speaker sound design - so it cannot be placed into our bookshelves in a similar fashion. It is NOT a suitable replacement, as I informed the salesperson I talked to when I entered the store and told them I was there for a warranty replacement. And to upgrade to another model incurs a substantial cost penalty, given Visons policy of "cost versus retail" for upgrades. As Consumer Reports Magazine notes, any extended warranty program is a waste of money - whether you end up using the extra insurance for repairs or not. I would have been better off junking my broken tv and using my warranty money to get a new tv of my choice, at the store of my choice.

We are extremely disappointed with Visions, their staff in responding to this extended warranty replacement issue, and recommend that consumers NEVER pay the extra cost of an extended warranty - particularly at Visions Electronics. To top it off, the Visions staff informed me they had no 42PG20 in stock and instead gave me a 42" LG LCD TV instead, again with the same vibrating bezel problem.