I had purchased a LG (MODEL: 37LC7D) for $899.00 ($1041.59 with taxes and disposal surcharge) from Visions Electronics on January 27th, 2008. One week after the purchase I noticed the same TV was going for a cheaper price $799.00 @ Futureshop. I had remembered during my purchase from Visions they offered a "60 Day Price Protection" Guarantee! I was very happy with this and filled out the necessary paper worth that came with my receipt and mailed it (January 31st, 2008) off to their Calgary office for procesesing.

Weeks had gone by and I heard nothing back from Visions regarding my price protection refund, it says estimated processing time 3-5 weeks on their PDF forum located on their website.

http://info.visions.ca/info/cid17/PriceProApp.pdf

So I then sent an email to their price protection inquiry email address and received the following response.

"Mr. Cook, I have checked and your application has not been processed as yet. I note that your purchase was made on January 27, therefore, I am assuming that your application was received at the end of January or beginning of February. I am not as yet processing applications from the end of January. It will probably be a couple of weeks more, in line with the 6 - 10 weeks".

To this date I still have not received my refund and considering small claims court.

I had then contacted their Head office and was hung up on SEVERAL times by whom ever picked up the phone.

Head Office Inquiries

For general Head Office inquiries, please e-mail us at General Inquiries or call us at 1-888-855-9855 during office hours of Monday - Friday 8:00 a.m. - 4:00 p.m. MST.

I have sent several emails, and tried to contact the head office now multiple times a day and would like a date when my refund will be given.

Visions Electronics is a major electronics dealer with locations accross Alberta and British Columbia 'specializing' in home/car audio and video. I have done a few transactions with them because their prices are negotiable and pretty reasonable, but I have recently learned there can be a HUGE hidden cost in dealing with them.

My last major transaction with them was for a 62" Toshiba DLP TV for about $3K. They offered financing through a Visa affiliated finance company out of Montreal named Dejardin'. I was quoted an interest rate of 8.75% with a 3-month initial interest-free period on an open term.

I chose the financing option, gave them all the required information to complete their on screen application behind the counter, was approved within 5 minutes, and was given a hand written retail receipt for the TV, taxes and shipping costs.

When I asked for a copy of the financing agreement, they said I would receive a copy in the mail. When it arrived, the interest rate was 18.75% on a fixed term of 36-months. When I called the store to talk to the salesperson he wasn't around and never returned my calls.

I spoke to the finance company and as the contract had already been executed, they couldn't release me from it. My final attempt after speaking with a multitude of 'managers' I called head office. I told them of my experience and they gave me a tough shit and 'buyer beware' attitude.

I will never do business with Visions Electronics ever again and wouldn't recommend them to anyone.