RX # 211730. I choose a Marc Jacob frame and asked the store associate to see if the lense would accommodate bifocals. With assurance, I ordered my Rx to be filled. Came back after a week and picked it up.
I found it difficult to read no matter how far or near, something was not right. I went back to Visionworks and asked them to check and I was told that due to human error the Rx was not filled correctly. A week later, I picked my glasses. Still could not read. Went back for another eye exam and another Rx check. This time I was told by a different associate (Shirley) that the SEG was too low on the lense. The lense was not right for the bifocals. My old bifocals were better than this new one. In other words, the Rx was not only not filled correctly but was getting false assurances. A store manager, sat there and did not offer even an apology. They lost my business and trust. Discounts are not the only way to get customers just incase Visionworks did not know. Show me quality, customer service and integrity.