Vista BMW of Pompano Beach
pompano.vistabmw.com

These people are rude, lying and have zero respect for customers.

My car was left there on 18th of august for a rear end repair, Victor my advisor said it will take 4 to 5 days with the insurance sup evaluation. I called back to Vista on the 22nd of August and they said the car was all done and they faxed the claim to the insurance company and that they were waiting for the reply. I went up to Vista BMW and saw my car for my self it was in pieces. I called the insurance company and spoke with the Sup advisor and he explained to me he did have fax quotes from Vista and that mine was not one of them. I them called back to vista and told them to re-fax the sup to the insurance company, that was Friday the 24th of August. On Monday the 27 of August I called the insurance company once again to see if they got the sup documentation and they again said they did not. The Sup advisor they 3 way called Vista and confronted the collision advisor who now realizing he was now caught I his lie still claimed he faxed it over a few minutes ago. The Sup advisor then asked the collision advisor to refax it but all of sudden the collision advisor did not have the paper work there anymore "now it was in the car 15 mins away". The sup advisor asked if he could go and get it and fax it over, the collision advisor then said it would take him 10 min or so to go and get it and if he could call us back. The sup advisor from the insurance company said "no we can hold on line till you get it " we were put on hold an less that a second later the collision advisor comes back stating he meet the mechanic half way. Funny but he never called him to meet half way. The collision advisor said it was tested and needs a seat belt pretensioner and the SRS light to be cleared. The collision advisor asked for it to be faxed over and that he will call me once he gets it. 5 min later I received a call stating that it was faxed in but the quote was way out of wack with what the collision advisor said he needed, the quote and extra $1400. The quote was approved for $643 and then I heard nothing from Vista. On the 31 st I went to Vista after being told the set belt was not the issue ( how can you diagnose a problem with out hooking it to the computer?) Now it was the seat system it self and a new pad had to be ordered. Zero Respect for customers and Rude.

I called the service desk to see if my car was done now after 2 and a half weeks they lady who would not give her name answered like it was he cell phone, proceeded to act like I was interrupting her life with my questions and they after I told her this part for the seat is not a high ordered part and the delivery time should not take to long she then laughed at me jokingly stating "how would I know this do you work here" I explained to her that I am a trained BMW tech and know what parts will take me how long to get from experience. She then with her piss off attitude rudely exhaled and put me on hold. A few second later said the service advisor will call you back then all I heard was a phone slam in my ear.

I don't understand how this dealer can still be in the BMW line at all. This is the first time I have written my complaint about them most of the time I swallow it and move on. I think I have had enough with Vista BMW and if BMW does not fix them I will and my family will not buy another BMW again.

I'm not a first time buyer E36 M3, 325IS, E46 325I, E90 325I, 2008 M3 WHICH MY WIFE NOW WANTS ME TO CHANGE TO AUDI WHERE THEY TREAT CUSTOMERS RIGHT