For the second year in a row I have purchased calendars (designed by me) on 12/3/09 via Office Max, however they are now having Vista Print print these specialized calendars. When going to pay for the items I was directed to Paypal which gave me free shipping and the ONLY confirmation I received about this order. I was told 3 days ago that FedEx was shipping to my house and that I should receive my shipment by 12/17. Well, today (12/18) I had to call Vista Print 4x because they either had incompent customer service reps or I was transferred to another department and disconnected. Finally, on the 4th time calling I was told that FedEx shipped to the USPS who couldn't guarantee delivery today, but "should be delivered tomorrow" which ironically is the day I need them by. I asked for some money back on the order considering I paid close to $60 for the order and they said they could only give me 50% off of my next order considering I received free shipping. Last year, I received timely confirmations and delivery direct from either FedEx or UPS without delay, this year nothing even close to that yet I am not worth even giving me $5.00 back. Pretty pathetic customer service. My advise DON'T BUY FROM VISTA PRINT and DON'T BUY CALENDARS ONLINE FROM OFFICE MAX!!!