I ordered two rubber stamps for my name/address. Upon them coming in, Vistaprint had printed the street address on two lines and left off the city, state and zipcode. On their web site it indicated that there was a 100% money back replacement policy if not satisfied. I Emailed their customer service, and they stated that it was not their problem, and it was due to customer not entering the address correctly. I entered the address on 4 lines, and I showed them the way that it was entered, and they still continue to refuse to honor their own guarantee. So much for business. I would not give them another dime, and I ask other businesses to do the same.

I had placed an order with Vistaprint online during a promotion period. At the end of my order, for 15 male t-shirts, I was asked if I wanted additional products. I chose a 'Ladies T-shirt' and went through the screen till payment. My invoice at the end said I ordered 15 'T-shirts' (male style) and 6 'Ladies T-shirts'. When I received my order, I received all mens t-shirts. When I called to ask how to distinguish them, a lady told me I had actually orderd 21 Males style t-shirts and did notice that it said Ladies--and was confused why that was. We argued a bit back and forth and she hung up on me, basically making me feel like I was wrong to question them. I called back and talked to a gentleman and he said I ordered 15 T-shirts and 6 'males T- shirt'. The title of the shirts had changed! I could only assume that the agent who hung up on me changed it! Mens T-shirts on their sites are labled 'T-shirts' too, which made it more obvious they had changed the title. So I talked to a manager and she as well saw the order the way it was and I felt she did not believe me. I told her to listen to the recorded conversations and she basically promised she would look into the matter and see why this 'very rare technical problem' ever happened. She replied back in an email that I had actually ordered the males t-shirt. Throughout this company has not listened and treated me badly. It was my first and last experience with them.

VistaPrint has just lost my business for good.

I have used Vistaprint exactly 2 times.
The first experience went off without a hitch and the cards came back better than expected (for the price) and I was actually impressed. This was in the summer of 2009.

I have an excellent printer and prices, so I didn't find opportunity to try them again until recently.
A friend wanted some cards done, and I decided to Vistaprint another shot in order to save my friend exactly $35. I was expecting the same quality of cards and printing. I designed the card, so I knew what to expect and I figured saving money was the objective.

Well.. Vistaprint somehow managed to print a 2 sided all blue business card with one side yellow.
I've been in pre-press and publishing, designer for years and I can't fathom how they managed to make this mistake or get that result.

I wasn't happy nor was my friend, but I figured Vistaprint would be very apologetic about the obvious mistake, and either issue an immediate refund or offer a completely free re-print with possibly a discount or something for the trouble..

What I got was a blunt letter blaming me for the mistake, and stating that I must have sent it that way or else one side would not be printed yellow. They simply printed what I had sent, and if I wanted it to be blue - I should order an additional run with a blue side instead. The Vistaprint customer service rep. included instructions on how to view a proof of the print job. And a link to sign in to that order.

When I logged in, sure enough.. it was yellow on one side. I was baffled. Until I revisited my design which was completely fine. I then double checked a screen shot of the original order proof, and it was clearly blue, NOT yellow. IT was then that I noticed the most disturbing fact of all. The date on the artwork and proof they sent me, was showing it was altered that day.
I couldn't believe my eyes. I know I didn't alter my design. So what was this date all about?
I then looked at the portfolio, which showed everything I had sent in the order. And nothing I had sent was yellow. And the date was correctly 2 weeks previous.

What does this mean for Vistaprint?
It means that they actually took the time to make a proof fit the printing mistake, so they could blame me for the error and suggest I re-print the job.

If this isn't fraud, I don't know what is.
And I sent a very to the point letter explaining exactly what I found, and that I was not a spring chicken but a seasoned designer with extensive pre-press experience.
I made it clear that I did NOT send a yellow side to that business card, and that I had proof of their alterations. Not to mention the original artwork - date stamped and emailed to myself with a screen capture of the ACTUAL proof that I agreed to when I pressed "OK" to the order.
I explained that I was no longer interested in a free re-print at all, but that I now wanted a full refund without question. I was also going to be sending my findings to the Better Business Bureau and take the time to present it at their next shareholder meeting so that their shareholders could better understand what kind of business they are investing in.

In the same email, I requested a call back or email from a supervisor or somebody that could possibly explain how my design turned yellow, was altered without my consent, and more importantly.. how it became altered without ME altering it.

I recieved

that would explain how such a set of circumstances and events could have possibly transpired without malicious and fraudulent intent. I said, "I look

Needless to say, I have received an immediate refund.
They then went on to include a link to a 'proof' that clearly showed that one side was yellow and not blue.

RESULTS OF MY LETTER, and catching them in the act.
- I received an immediate refund (within 20 minutes).
What was suspiciously missing from the refund notification was ANY apology or attempt to explain what had happened. Just a clear and itemized list of what was being refunded. Which was everything.

I did receive a call from a woman at Vistaprint.
Unfortunately it went to voicemail, as I was on another line. This was clearly the apology that should have been given in the first place. Now, too late and still without any explanation or reasoning to the error.

She simply said, "Just wanted to say we are very sorry for the inconvenience, you have been given a full refund." Please call back if you require any further information or would like to continue to do business at Vistaprint.

I did not call back.
As much as I would love to hear the excuse.
I had wasted enough time proving they lied and attempted to defraud me out of my money, as well as additional money by blaming me for their error.

So.. Potential Vistaprint customers, you have been given fair warning.

I had never heard of this company or ordered anything before a UPS package arrived containing unsolicited merchandise from them. They charged my credit card $60.10 for ball point pens and notepads I had not ordered. I suspect this company is engaged in credit card fraud. If you call the toll free number the first option they offer is press 1 for questions about credit card bills - so it looks like they get lots lots and lots of calls disputing their fraudulent charges.

1- They advertise "free" business cards and a few other crap. Than they charge you for logo upload, image upload etc. They you pay a high cost shipping and wait for weeks to receive the item. They print their own advertisement on the back side and actually you're payin for their advertising...! The quality of the business cards are not good at all. They're printed on really cheap looking paper.

2- On the check out there are too many selctions, upgrades etc. They fraustrate you until you miss reading something that was already selected. Which is you agree to pay them $30 a month... Who would want to make a donation or monthly payment to a service that they purchased some free business cards.

3- Your money is gone. Don't ask them to pay what they have already taken out from your account. If you're lucky they might stop charging you...

4- They sell your information (name, company name, address, telephone number, email address whatever you put on your "free" business cards)... you will know they sell your information from the increase of the advertisement and telemarketer calls.

5- Un ending emails. They will Spam your email box with thousands of emails.

If you want to ounish yourself go ahead and get some "free" crappy business card from the,