Ordered a product, received half strength capsules. Item listed as 560mg, got 280mg capsules. Spoke to two reps and a supervisor. Company only offered to come and get them and then credit my card. I insisted on a price adjustment which they wouldn't do. I cannot say enough bad things about these people. They are a fraud, they arew thieves. They sent half strength products. AVOID!!

This company offered a free item if a $50.00 minimum purchase was made. The free item was never sent and they refuse to send it saying they ran out of the free product. Of course they have plenty they will sell but no free ones. Sorry excuses for human beings. They will not let you talk to a supervisor. Thieves is what they are and if America was not run by crooked politicians this company would be shut down and people thrown in jail.

I was happy to use vitacost until I placed the last order from them. One of the products I order was not available at that time, but my account said it will be available in few days. I checked back few days later and it said it would not be available few weeks. Few weeks past, it was not still available. I waited more than a month and finally decided to write them several time, no luck. Finally I called them. I waited about 10 mins to speak to a customer service person and I asked her to cancel my order. She said she did and it would appear on your account later. I checked back my account in few days. My order was still there. I called customer service again and asked to substitute with other products. Their price is great, but not the customer service. I am done with vitacost. I moved to iherb. They are way better. Also they offer free shipping on order $40 or more and first customer saves $5 with the coupon code YUk833

For the last 4 or 5 orders, Vitacost's shipping practices have been the worst. Products to be shipped out in "24 hours" were not. When I inquired, they "don't know why" is the answer I get...if they don't know, who should??!!! Products stated to be in stock when ordering are suddenly on back order. Shipping that goes from UPS to USPS and takes 11 days to arrive. Orders that sit in warehouses somewhere between their point of shipment and the destination. I could go on...What used to be a fantastic company is now merely mediocre at best.

I have ordered from this company for about 2 years in the tune of over $2000.

This past several months items have arrived damaged from inadequate packing or even worse- shipped back to their warehouse by UPS because of damage without informing me.

The last 3 orders where nightmarish.

I waited several weeks before finding on my own that my package was destroyed in transit and sent back. No one notified me or asked me if I wanted a refund or my items reshipped! I ended up having to drive to the health food store to buy my items until my shipment came through and when it did come through, one bottle of cherry juice was broken because it did not have bubble wrap.

When I called their 800 number I waited on hold 15 minutes. The woman that answered simply said "What do you need" in a very rude tone. She then hung up on me. I called again and asked for a supervisor and she said he would ship out another bottle. (it has still not arrived)

In the meantime I made another order. Considering the holiday returns where still in full swing I gave them the benefit of the doubt.

I checked order tracking yesterday to find that my package was delivered but we recieved nothing!

I called phone support and the woman checked my order and said that it showed deliverd but what it really meant was that it was delivered to usps- She said that UPS delivered my package to USPS.

I asked her for a USPS tracking number and she could not provide me with one.

I asked to speak to a superviser and she said they where not allowed to take callls and she hung up on me!

Is this how you treat loyal customers?

Up untle about 6 months ago I told everyone I know about how amazing this company was.

My husband and I tried to get my parent to shop here but they did their homework and said no way! They told us if we liked them we could order their stuff for them but they would not take the risk. Now I see why.

After they gain your trust in 2-3 years they probably turn on you.

This company is bad and I do not reccomend them to my worst enemy.

Right now they still owe me close to or a little over $50.00 in product and I have no idea where it is or when it will be here or if I ever see it and I do not want to suffer the heartburn of calling their customer service so I can be abused by their rude employees.