Vitacost tries to look like a large retailer but 30 days after my order I was learnt it was not proceed because "Amy had broken leg and went to hospital and your order was not proceed". Now, we all humans and I feel bad about Amy, but lets be realistic here!

I told them cancel my order and I wont use them anymore. They said: "fine!". It was astonishing how easy they drop a customer.

Oh -- btw: I havent forgot to tweet to my 13, 000 followers (on multiple occasions) NOT to use vitacost EVER.

Case closed!

I ordered dietary supplement on 8/4/2010 and 13/4 /2010. But the company only sent me part of the items for the 8/4' s order and did not send the whole items of the 13/4's order.
I sent e-mail to the company several times after 1 and a half month. There was a man called Krista Adams answered my mail on 9/6/2010 and told me that he would send the packages to me. He also sent e-mail to me on 14/6 and 22/6 telling me the replacement would take 2 to 3 working days for me to receive my packages. If I refused it, he would refund the money to me. I agreed with the replacement and send e-mail to him at the beginning of July.
But I received nothing after 2 weeks and I sent e-mail to the company but no one answer me. I kept on seding e-mail several times until and still no one answered me.
I have been waiting for my order for nearly 4 months. I was very disappointed and I asked my money refund. But there was still no one respond to my mail. Please help me in resolving the problme. Thank you very much!
Best regrad,
Wah Foon

I received a gift certificate as a gift for vitacost.com. It was printed on the gift certificate to shop at vitacost.com or to call to order. I proceeded to place an online order with the intent of using the certificate. As I went throught the checkout, there was no box to put the gift certificate number into. When I saw that my order was placed, I immediately emailed customer service to inform them I had wanted to use my certificate and there was no where to enter it and I gave the gift certificate # in the email. A day later, I receive an email that my certificate cannot be used and to call customer serivce. I called customer service and they told me I would have to use the certificate on a new order. I find this absurd. They refuse to credit my order the $50 saying it isn't possible. Instead, they expect me to return the entire order and place a new order over the phone. Why do we have to go through the hassle? If they cannot technically apply the certificate to the order then credit my account the $50 and cancel the certificate.

When I called customer service I felt like I was talking to a robot. The girl kept saying there was nothing they could do. I requested a supervisor who could not talk to me at the time but later left me a voice mail saying there is nothing they can do but I can feel free to use the certificate on my next order.

I have encountered other online companies where there would be a similar problem and they were always immediately resolved. I don't understand why vitacost customer service is so poor and why they are so unwilling to help me. It is not like I received the certificate after I placed the order and was trying to use it. I specifically shopped because I had the certificate. I was a regular customer of vitacost and promoter of their good prices but if they fail to handle this matter in a fair way I will tell everyone to avoid them and I will shop elsewhere. I have sent them another email and have not received a response.