I placed an order on03/31/2011, and had not received anything from the company in regards to my order being shipped. I called on 04/07/2011 to check on the status and received extremely rude customer service. They decided it was not important to inform me that they couldn't ship my order because the product was discontinued. After be very rudely explAined this he said "I don't thin they charged your credit car but I'll check and hung up on me." I wish I had read these reviews before ordering from them. They will never get my business again!

The people at vitaglo are not only incredibly rude, but I believe they are incredibly shady. Do not order from them under any circumstances. If you have questions, do not bother asking them. They hate questions. If you do not receive your order, just be prepared to take it up with your bank or credit card company because these guys will not help you. They are not worth the effort. Do yourself a favor and just avoid this company. Order from someone else. I ultimately did and was satisfied. But these guys should not be in business. They are a disgrace to humanity.

I've been ordering from Vitaglo for a long time. They've consistently had good prices on necessary health food items. Today, however, I called to ask about an overdue expiration date on something I ordered, and was met with yelling, obscenely rude customer service from Mike. He did not help me, told me to call the manufacturer myself, and was argumentative from the very beginning. I told him it was his responsibility to contact the supplier as they shouldn't be selling expired goods. He met with rage and ended up hanging up on me. I don't know how they don't get rid of this guy, he is ruining this business and pushing customers elsewhere, as seen by the posts here. Do not shop here!

I placed this order on 10-17 asking that it be shipped to my work address. On 10-18 I was laid-off. I called that evening and spoke to Mike to ask that the order be redirected to my home, while I still have one. He was very brusque with me and assured me it would be no problem.

The order also indicated I would recieve it within 10 days.

Today, 10-26, 8 days later, I recieved a robo-email telling me my order is being shipped--to my work address!

I called, spoke to some man, probably Mike based on his atrocious telephone manner, tried to explain the situation. He interrupted me, then hung up on me! I repeat, HE HUNG UP ON ME!

Furthermore, my credit card was charged for the order on 10-18. It is ILLEGAL to charge for merchansdise before it is shipped!

If you think I'm going to do business with a company that treats it's customers like that, you are out of your *** minds.

Cancel the order. Call UPS and have the package redirected. I am disputing the charges on my credit card and taking my business elsewhere.

And I will placing bad reveiws of your company on every internet site I can find.

Wish I had read this site first.

My story is similar to many I've read on this board about VitaGlo. Ordered four 16 oz. bottles of Barlean's Flax Oii. When the order arrived, (it was a timely delivery) it contained two 16 oz. bottles, and two 12 ounce bottles, ie. it was 8 oz. short. I called immediately and was transferred to someone (I'm assuming now it was the owner as when I called later and asked for a supervisor I got the same person and he identified himself as the owner) and was told they would ship out an 8 oz. bottle right away. That was on 7/16/10.

Called again on 8/5/10 gave them my order number and was told they were out of 8 oz. bottles but would send one as soon as they received shipment of the 8 oz bottles.

Called on 8/13/10 and was told that they had mailed it on Thursday, 8/12/10 and I should receive it by Monday or Tuesday, 8/16 or 8/17.

Called on 8/18/10 and asked for a supervisor and was told I was speaking to the owner. I began the conversation by saying - "You've been jerking me around since 7/16" and he immediately hung up on me. Called right back and began the second attempt with "You just hung up on me" to which the owner responded "Hey speak to me like a human being - I don't have time for this "jerking me around stuff..." I explained the situation and he reiterated the bottle had been mailed on 8/12/10 as he had told me before. I did get the bottle - it was a 16 oz. bottle not the 8 oz. bottle VitaaGlo had been "waiting on." So after a month of frustration I actually came out 8 oz. of flax oil ahead of what I had ordered, BUT I was left with the feeling that if I had not been all over this like a dog on a bone I may not have gotten a favorable result. Secondly, THE OWNER HUNG UP ON ME - that's just nuts - plain nuts. I'm guessing this behavior is a result of stress from too many disgruntled customers...or maybe he was born rude...but I doubt it.

So here's my "for what its worth". In general I think VitaGlo has order processing/fulfillment issues. In this instance they ran out of the 16 oz bottles and substituted two 12 oz bottles and hoped it would go unnoticed, and it almost did due to the human eye and how it functions. A better approach would have been to ship three 12 oz bottles (three 12's in place of the two 16's) right away and not try to "get by". I'm thinking VitaGlo's margins are very tight as their prices are quite low, leading to increased pressure to "get by" when fulfilling orders. By trying to "get by" with me it cost them an extra 8 oz of flax oil and $7 to mail it which is probably most if not all of their profit on this order. The entire process left me wondering if doing business with them is worth the hassle. Prices are great, customer etiquette and order fulfillment need work.

I hope the owner reads this and takes it as it was meant - constructive criticism, Not Bashing. Satisfy the customer on the front end - it will save a ton of headaches on the backend of these deals.

I'll probably order from them again because as I said the prices are very good - but if another order gets fouled up my response will be the same...nag nag nag... and it'll cost them more in the end.