This is the email I sent today:

I placed this order on 10-17 asking that it be shipped to my work address. On 10-18 I was laid-off. I called that evening and spoke to Mike to ask that the order be redirected to my home, while I still have one. He was very brusque with me and assured me it would be no problem. The order also indicated I would recieve it within 10 days.

Today, 10-26, 8 days later, I recieved a robo-email telling me my order is being shipped--to my work address!
I called, spoke to some man, probably Mike based on his atrocious telephone manner, tried to explain the situation. He interrupted me, then hung up on me! I repeat, HE HUNG UP ON ME!

Furthermore, my credit card was charged for the order on 10-18. It is ILLEGAL to charge for merchansdise before it is shipped! If you think I'm going to do business with a company that treats it's customers like that, you are out of your fucking minds. Cancel the order. Call UPS and have the package redirected. I am disputing the charges on my credit card and taking my business elsewhere.

And I will placing bad reveiws of your company on every internet site I can find.

Wish I had read this site first.

I submitted an order online, did not receive it and after 2 weeks later, sent an email as instructed in my order confirmation email inquiring as to when it was/would be shipped. I did not get a response to my email, and after 5 days of waiting to hear, I finally called VitaGlo. I did not get the name of the man I spoke with, but he was the most rude person I have ever talked with. He said it had not gone out, mumbled some jibberish that I couldn't understand, and said it would be sent today. I was simply calling to find out status of my order and inquire as to why my email wasn't responded to, and he told me that they don't take complaints and that I had called an information-line only. To that I said I was not filing a complaint, but rather inquiring as to my order that I had placed. I told him that I no longer wanted to speak with him but to transfer me to the person that could handle this more appropriately and he said there wasn't anyone else, that he was the owner. I told him that he then takes ALL calls, complaints, information, whatever. He once again informed me that they don't take complaints (they must get them a lot). While I was talking, and in mid-sentence, he put me on hold to take another call, and when he came back on the line answered "hello" like I was a new call. I told him it was still me and he said "what do you need?" very rudely. I told him I was not happy with how rudely he was treating me and he said he wasn't being rude (I beg to differ). I also told him that I had never spoken with anyone so rude in my life and that I would never recommend their website to anyone ever again, nor would I personally purchase from them. He didn't seem a bit bothered by that. One thing to note in this entire phone conversation was that he was very short with me, and was trying to rush me off the phone the entire time, which I pointed out to him, and he denied. After getting off the phone, my husband looked up complaints online and we have found so many...I am honestly never going to purchase from them again and would warn anyone that does that you will not be treated like a paying customer if you have to call in for any reason.