My-vitalrezv.com advertize a free 14-day trial, ship the first 0.12-gram bottle for the outrageous US $29.95 fee and then 14 days later, automatically charge you $ 86 even if this means actually 6 days trial (in other words shipping time is included in the "free" trial, which appears not to be free at all ). Two days after they charged the first $86 and 8 days after I received the "free" order, they withdrew money for a second bottle without being authorized to do so. The fishy thing about it is that they ship the bottles from one address in China and instruct you to return the pills to another address in a different province in China if you refuse the order. In fact they claim that the address written by them on the EMS form that accompanies the bottle is not theirs. Who are these guys? They simply rip people off in broad daylight without anyone taking steps against their attitude. What a shame!
From:
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"customer support" <
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To:
"Silviana Giurca" <
[email protected]>

Hi,
Thanks for your e-mail.
Please be informed that we dont have a mailing address Li Na, Tianjin, Duo Da Ltd, Chang Jiang Dao 8 No Tian Jin.
Please return the entire order to this address:
Name : Lin SX
Address (street) : Guangzhou shi san yuan li 57 hao
Postal Code : 510400
City: Guangzhou
Country : China
We apologize for the inconvenience and appreciate your cooperation in this matter.
Please let us know once the order has been sent back.
Alternatively, do consider keeping the item for a discounted price of USD$39.95 to avoid the hassle of returning it.
I look forward to hearing from you.
Best regards,
William Ray
Customer support
My-vitalrezv.com
----- Original Message -----
From: Silviana Giurca
To: Customer Support
Sent: Friday, August 21, 2009 4:29 AM
Subject: Impossible!
Hello,
I could not follow your instructions.According to the legal stipulations of the Romanian customs, sending the bottle to the address indicated by you would have meant my signing, opening and then reshipping the bottle to the new address.
I therefore signed that I refused to open the package and it will be returned to you to the original address: Li Na, Tianjin, Duo Da Ltd, Chang Jiang Dao 8 No Tian Jin.
They asked me to advise you to fax the postal office there to forward the bottle to the address in Guangzhou.
Regards,
Silviana Giurca
PS I'm looking forward to receiving my full refund plus the promised US$20 bonus for the first bottle. You should know that by charging me for the second bottle within two days from the first charge you created an overdraft of US $65 in my bank account. If I do not get a full refund I will have no other choice but proceed with the Fraud Department of the BBT bank, US.
--- On Fri, 8/14/09, Customer Support <
[email protected]> wrote:
From: Customer Support <
[email protected]>
Subject: Re: VI166120
To: "Silviana Giurca" <
[email protected]>
Date: Friday, August 14, 2009, 12:09 PM
Hi,
Thanks for your email and update.
There is no need to dispute the charge at this time as we can definitely refund you.
The refund amount would be in full.
I will get our billing department to process the refund straightaway and you should receive it on your end in another 6 – 8 business days.
Do let me know once you have received the refund. Upon receipt of your refund, do return the package back to us at:
=========================
Please return the entire order to the following address:
Name : Lin SX
Address (street) : Guangzhou shi san yuan li 57 hao
Postal Code : 510400
City: Guangzhou
Country : China
Please use USPS (Local Post Office) for returns, returns via UPS or FEDEX are also accepted.
IMPORTANT: When returning a product from the U.S.A. or
International location, write the following statement on the
box:
Goods Returning to Original Shipper
==========================
I look forward to hearing from you.
Best regards,
Mary Lohan
Customer support
----- Original Message -----
From: Silviana Giurca
To: Customer Support
Sent: Thursday, August 13, 2009 3:27 PM
Subject: Re: VI166120
Hello,
Let's clarify the following:
- I did not authorize you to take money from my bank account for another doze of ' vital rezv'
- You withdrew money from my account on 07/27/09 and notified me about this on 08/08/09.
- Neither the bank nor I could reach you at the telephone number that appears in connection with the aforesaid withdrawal.
- I contacted the Fraud department of the bank to file Dispute.
- I only ordered your so called free 14-day trial which was shipped to Romania (shipping costs were ridiculous) and arrived ten days later...so anyone can easily see that the advertised free 14 days were mostly shipping time, which was not free at all.
- I do not need nor want any other doze shipped to that address and I don't remember having a subscription with you.
- Anything shipped other than the first bottle (30 capsules) will be returned to you and I expect the money for the last withdrawal to be put back in my bank account.
Truly,
Silviana G.
PS Thank you for your continued enrollment in our Value Rewards
Membership for 1xVital Rezv FREE - This must be a joke...and if it is, remember: 'he who laughs last, laughs best"!!!
--- On Thu, 8/13/09, Customer Support <
[email protected]> wrote:
From: Customer Support <
[email protected]>
Subject: VI166120
To: "Silviana Giurca" <
[email protected]>
Date: Thursday, August 13, 2009, 9:13 AM
Dear Customer,
Thank you for your email.
Please advise that this email can be served as a proof of cancellation.
We have cancelled your subscription and you will not be billed any further or sent any shipment after this one.
As always, please do not hesitate to email me if you wish to renew your subscription.
Best regards,
Erica Chanelle
Customer Support
My-vitalrezv.com
----- Original Message -----
From: Silviana Giurca
To: FreevitalrezvCustomer support
Sent: Tuesday, August 11, 2009 3:27 PM
Subject: No way!
Hello,
You took money from my bank account on 07/29/09 and you wrote to notify me about this on 08/08/09????
I did not order any renewal of whatever supplement you think you 're shipping and I've already contacted the Bank's Fraud department. I do not want to have money taken from my account without being told about it.
I want to discontinue any such operations and I want you to put the money back in my account. I do not need and I do not want any of your orders, so the MXT Supplement, whatever that is, will be returned to you.
I do not condone with abusive treatment and I think what you've done is just it.
Look forward to hearing from you.
Sincerely.
Silviana Giurca
PS I suspected foul play from the very beginning, so I'm afraid I'll have to return to the first page of the story when you advertised 14-day free trial and charged me after 6 days. I still have the remaining 23 pills, correspondence and shipping details to prove my case should I have to take legal action.
--- On Sat, 8/8/09, Customer support, Freevitalrezv <
[email protected]> wrote:
