I was a satisfied customer of ProActiv acne cleansing system for years, beginning in the mid-90s (before they used celebrity endorsements). My mother got the account for me & I used the product for many years; we terminated the account only due to accumulating a stockpile of the product. Cut to this summer, when I opened an account with ProActiv for myself. There was an "Introductory Offer" of the VitaPower vitamins for $3.99, and I accepted it. There was no information about how much the product was after the "introductory offer." When I received the product, it came with absolutely no paperwork - no receipt, no product information, no contact information, no way to accept or decline an actual subscription to the product. Due to this lack of information, it was unclear that VitaPower was a separate entity from ProActiv. The fact that there was no product information, receipt or any other paperwork gave me pause, and I did not want to continue with the product (I didn't try it; I just didn't see fit to add more vitamins to my regimen). I should have taken steps to contact the company, but there wasn't any contact info provided with the product, and I promptly forgot about it ... until a month later when $33.99 was taken out of my account by the VitaPower company. I did then contact ProActiv for VitaPower's customer service number and promptly called to cancel my unwanted and unsolicited subscription, only to get a very sarcastic attitude from the agent when I declined to listen to his lecture about cancelling without trying the product, and trying to keep me from cancelling the account. I called back again to clarify about the lack of information about the product & subcription status with the shipment of the product & how it was a suspicious & deceptive tactic, to no avail. I then expressed my displeasure re: the experience with VitaPower and the (lack of)information given when signing up for the "introductory offer" with ProActiv, whereupon I learned that VitaPower is part of the Guthy-Renker "Family" (umbrella company) and, in short, did not care about my negative experience. I have subsequently cancelled my account with ProActiv. It's shocking to me that they would be so unconcerned with complaints regarding these dodgy & cheap sales tactics, given that they actually have competition these days. Boo!

i called vitapower on 11/10/10 spoke to jospeh and cancelled my order, i continue to be charged for the product called and they said they would take care of it and they have not what can i do to get this resolved

I ordered 1 shipment of vitamins and specifically asked not to be signed up for the automatic shipment of vitamins.
I even told the Guthy Rinker lady that if I couldn't just get 1 shipment I wouldn't want any.

They have sent me 2 and now are telling me that they will credit me les S&H which is totally not acceptable.

They asked me to return the merchandise for full credit. I am worried that I will send it back and they will say they never got it and I'll never get my money back.

I recieved a phone call from my bank stating that i now have a neg. balance on my account. Some unauthorized funds were taken from my account on a date which i know for sure i had not used my card. what to do now??? I'm not even sure what VitaPower is.

On August 17, 2007 I called to return the 2nd box that was shipped and cancel further orders. I sent the box via USPS with Delivery Confirmation Receipt, which means I paid for shipping.

I wondered why I hadn't received a refund to my account yet, minus, of course. THEIR shipping costs! I came home from work today sent to call with my receipt number and there was ANOTHER BOX OF VITAMINS!!! My polite request was ignored and MORE MONEY taken from my account! I find this behavior unethical at the very least! I don't want to keep paying to send back vitamins I did not request, and have my account debited each time! I still haven't received my money for the second box and now I'm sure they expect me to pay to have box#3 returned. I will NEVER recommend either Winsor Pilates or VITAPOWER!