I had opted to try the free trial of Acacia burn and focus cleanse and given my credit card details for the shipping and handling charges. The trial was for 30 days, but in the small print it said that they will start charging me after 15 days if I did not cancel in writing. After the first charge I called the company and made a complain, I was told that I will not be charged any more and the complaint department will get in touch. They did email me and said that they will not refund the money I had paid £149 but I will not be charged any more. Now this month I have been charged again for £149 and when I called I was told that as I had cancelled late I was charged for the next month as well.
This is blatant fraud, I want my money back.

Viv Labs sent me my free 30 day trial packages of a/berries and detox tabs charging for postage only. Fair enough so far.
No where on the web page I registered on was there a warning to read terms and conditions. A couple of weeks later I was charged $284.86 for this product.
I phoned the UK Office of the Viv3 Labs only to be told the terms and conditions stated I would be charged if I had not cancelled within 15 days of them posting the pills. This is a very clever ruse and anyone dealing with this company should be careful. They also have more than one website peddling their "products" I see they have changed the "Free Trial" form on the Australin web site.
I asked for a refund and have been refused. The communication was by a generic email so this complaint is ongoing with this company.
I have attempted to email them on their support@viv3 labs email address. All emails bounced. I phoned Viv# labs in the UK only to be told that the computer was not working. I since recieved my refusal for a refund by email MMMM

I purchased online a 14 day "risk free" trial of the acai berry, for which I was debited $7-08 AUD, I have now had approximately $140-00 debited from my account, without authorisation, I have not signed any order for any other product from this company, I smell a very large rat

I ordered a free trial of this product and now they are billing me $144.30 for the product with no authorisation to do so. I have not received the product and want a refund of my money

I am one of the lucky ones.

I was also a victm of this Viv3 labs con. I had over $300 deducted from my account unauthorised for signing up for the free Acai Berry and Colon Cleanse products - I received no products.

I complained to - [email protected] - and was told I had agreed to the terms and conditions. I kept complaining and pushing back on their pathetic 'terms and conditions' excuse stating I had received no products but been charged over $300 for the priviledge.

Eventually after about 6 email exchanges (which in fairness to them they did respond promptly on each occassion) I received an email advising they would refund me. I read this with much cyncisim, however I was surprised to find the money was actually deposited into my account this week - minus about $37.

I consider myself really lucky although feel foolish for falling for the Acai Berry/Colon Cleanse con in the first place.

My advice is keep emailing them with your customer number demanding reinbursement. Ensure you block any further withdrawals from your account by notified your credit card provider. Complain to your local watchdog or similar body. In addition complain to CNN or channel 9 or whatever legit channel that were apparently endorsing the product or the latest ad 'Janes amazing weight loss secret' or 'I lost 2 pounds a week following 1 rule'.


VIV3 are a dodgy outfit make no mistake, but Acai berry does actually seem to work as a natural appetite suppressant, so I hope you can source it through legit channels and try it for results.

Re VIV3, I was lucky on this occassion - I hope you will be also. Good luck.

Contact Details:

Email - [email protected]

Viv3 Labs
Customer Service
Toll-free UK 08082389891
International Contact Number +44 2031399027