Like so many before me, I was taken in by a superb web site advertisment and like those before me, fell into the trap of (if it sounds too good to be true, then it it will be too good to be true)! After realising my mistake, I painstakeingly wrote letters to every address I could find on the Viv3 Lab web site (three in all). I received no reply from any of them. I did however receive an email from a lady to whom one of my letters was delivered. It would apprear that Viv3 Labs used this ladies address without her knowledge as their legal department. Also since writing my letters, I have found that for the exact same produce (Asai Berry) with the exact same mg content (500mg) but with far more capsules in each container, I could purchase from Holland and Barrett for fourteen pounds 95 pence instead of the seventy nine pounds which Viv3 Lab charge. This company has caused great distress to many people and should be dealt with by the police or at the very least by someone in the Internet Fraud department. I have contacted such a body myself. I have also contacted my credit card company informing them of this company and telling them to stop all further payments going out to Viv3 Lab. For all of you in the same situation, get in touch with your credit card company or your bank and tell them of this situation. Without a doubt, the people of Viv3 Lab need to be put behind bars for fraud; but AFTER repaying all of us the money they have obviously STOLEN! If there is anyone out there who can help regarding this situation, I would be very pleased to hear from them. Margrete

Hi I saw an advertisement on-line which said " free 30 day trial for life cleanse all you have to pay is $11.90 for postage & handling". So I paid the p & h, I received the product about 5 days later. I happened to check my bank account and it said I could not touch my money because viv3 labs have put a hold on it for an upcoming payment to them...So Ive had to close my bank account and say goodbye to my money because the numbers viv3 labs have for conact are non existant and I cant get a hold of them. WHAT DO WE DO???

I also ordered the "free" sample of Acai Berry and Life Cleanse from Viv3 Labs. I have never ordered from ads like theirs before, but it "looked" like a Canadian company from the ad (certainly nothing indicated the product was coming all the way from Scotland!!). The ad claimed that if you canceled within 15 days, you would not receive any further product. Fine, but it took longer than 15 days for me to receive the first sample (even longer for the second bottle). After having to pay almost $10 duty on the "free" sample, I went to the website, followed the links, and canceled the same day I first received it. Imagine my frustration when my Visa bill arrives with not one, but TWO charges for $140.30 Can. Apparently, because the sample order was not canceled within 15 days of ordering it, the company then charges you for the "FREE" sample. Outrageous!!!
It gets even worse - after emailing them again and requesting a refund, nothing happens. Then I get my next Visa bill and there is another charge for over $140 CAN. I finally called them today, and they claim that I couldn't cancel by email, that I had to call them. Then why was there a link on their website to cancel? I noticed their website has since changed. I asked them again about a refund and all they said was that someone would correspond with me by email to discuss my request -- doesn't sound very encouraging.
I wish I had never ordered anything from them in the first place -- I encourage others to stay away from this company!!!

I too fell for the 'free trial scam' of detox and cleanse tablets. I cancelled my order within 30 minutes of placing it as I realised I had been conned when I did a web search for viv3(wish I had done this prior to ordering). Their customer service advisor, Brian Barden, told me that no products would be issued including the free trial as I was cancelling immediately but I would still be charged P+P of US $1.43 per bottle as that had already gone through. I sent over 3 e-mails to their customer support address as given by Brian and detailed on their website but only to receive the response 'no e-mail support'.
I contacted trading standards for the area and she advised writing to them direct, as other people were having more success that way, in Linlithgow but believed that all mail was then redirected to Barcelona. I sent a letter by registered post.
To my disgust I received today the 'free trial' set of products and am waiting to see if my credit card is going to be charged again.
I have sent e-mails to the addresses given by 'ex-local biller' and can only hope that the threat of police involvement, trading standards and legal action will be enough for them to stop any further supplies being issued.
If anyone has any further information as to how to contact or stop this awful company please post or contact me direct.
Cheers

The story goes on...(I first published my complaint here a few days ago)
I was one of those customers who actually read the terms and conditions, who cancelled within the required period, who was nevertherless subsequently charged £150, who received automated reply to emails where complained about unauthorised charge, who had to take it with a credit card company, who was eventually offered part refund but...
and there is big BUT...
viv3 would only refund me if i accept their "condition"
I am lost for words...the audacity of these people have no limits...
see below viv3's email of yesterday to me and my today's reply...

Dear Sirs,

I absolutly DO NOT ACCEPT your condition in relation to the refund.

The reasons are:

1. I placed the order for Acai Berry and Life Cleanse on 19th June 2009

2. On my request dated 19th June 2009 the cancellation of my accounts for both products (Acai Berry and Life Cleanse) was confirmed to me by email on the 22nd June 2009 - well within required 15 days - (see attachment no. 1)

3. Despite complying with your terms and conditions on my part, on 7th July 2009 you made an unauthorised charge for the full price of Life Cleanse to my credit card amounting to £76.13

4. Furthermore without any aditional order being made on my part you sent me another bottle of Life Cleanse for which you charged £74.02 to my credit card on 22nd July 2009

5. Following the above events I took the matter with you and my credit card company and it was agreed during the three way conversation between me, your customer service employee Kate and a lady from the credit card company that upon return of the unwanted bottle you would make a full refund of £150.15.

6. I returned an unopened bottle of Life Cleanse together with the letter (see attachment n2.) by special delivery on 6th August 2009

7. According to Royal Mail confirmation (see attachment n.3), the product and the letter was delivered to you on 7th August 2009

I therefore request you to:

a) Make the full refund of £150.15 to my credit card
b) Confirm that such refund is due to me by virtue of error on your part
c) Confirm that there was no breach of your terms, negligence or error whatsoever on my part and that you will not block my account details and/or make a report to the credit agencies in any form
d) Confirm that no further charges will be made by your company to my credit card

I trust you give this matter your utmost attention I remain,

...


> > From: [email protected]
>
> Dear Customer,
>
> Thank you very much for contacting our customer service at Viv3 Labs.
>
> You did agree to our terms and conditions in which we clearly state all costs and conditions of the purchase. On the other hand we always strive to provide excellent customer service and therefore we prefer not to dispute with our clients. We would like to resolve this issue by granting you a refund for the amount of 118.63USD.
>
> However, issuing this refund implies that you used our services without paying which results in automated block of your account details for our network based on the negligence of a charge you have accepted in form of terms and conditions at the moment of subscription.
>
> If you accept this condition, please contact us back and we will issue your refund.
>
> Best regards,
>
> Viv3 Labs
> Customer Service
> Toll-free UK 08082389891
>
> International Contact Number +44 2031399027
>
>