Facts:
a) I ordered Acai Berry and Life Cleanse on 19th June 2009
b) I requested the cancellation of both orders on the same day 19th June 2009
c) I received a confirmation on 22nd June that account for both products is cancelled and that such cancellation would be effective from 22nd June (hence my cancelation was well within 15 days and in accordance with their terms and conditions)
d) On 7th July 2009 they charged my credit card £76.13
e) On 22nd July they charged my credit card £74.02

Action:
f) sent numerous emails however some of them remained ignored and others go automated reply
g) i called the provided number last week (5th august) and the lady from the call centre said she would escalate the issue and that i should hear from them within 5 days...so i am waiting...

Observations:
h) the company viv3lab was incorporated in scotland in february this year
i) the company has no director or any other officer at the moment. The person who acted as director for incorporation purpose resigned on the date of incorporation
j) THIS IS A COMPLETE AND TOTAL FRAUD. I ALSO CALLED MY CREDIT CARD COMPANY ON THE SAME DAY AS I CALLED VIV3 AND EVEN THEY KNOW ABOUT VIV3LAB!!! THEY TOLD ME THAT IF I DONT GET A REFUND THEY WILL TAKE IT WITH THE COMPANY THEMSELF PROVIDED THAT I SUPPLY A PROOF OF THE ORDER CANCELLATION

I saw an advertisement on-line which said " free 30 day trial for life cleanse all you have to pay is $11.90 for postage & handling". So I paid the p & h, I recieved the product about 5 days later. I happened to check my bank account and it said I could not touch my money because viv3 labs have put a hold on it for an upcoming payment to them...So Ive had to close my bank account and say goodbye to my money because the numbers viv3 labs have for conact are non existant and I cant get a hold of them.

I am only one of many people to have been scammed by this company Viv3 Labs aka PHYTOSCIENCE LTD.

This is a list of directors...


Name & Registered Office:
PHYTOSCIENCE LTD.
45 LOVELLS GLEN
LINLITHGOW
WEST LOTHIAN
EH49 7TD
Company No. SC177675

Unit 5 Mill Road
Industrial Estate
Linlithgow
West Lothian
EH49 7QY


Company Secretary
Mr Roderick John Livingstone
33 Philip Avenue
Linlithgow
West Lothian
EH49 7BH

Director 1
James Douglas Anderson
4 Stirling Road
Edingburgh
EH5 3HY

Director 2
Dr. Clive Cannon
24 Kingsfield
Linlithgow
West Lothian
EH49 7SJ

Director 3
Dr. Frieda Carole Houghton
1 Astley Road
Thame
Oxon
OX9 3WQ

Director 4
Mt Roderick John
Mr Roderick John Livingstone
33 Philip Avenue
Linlithgow
West Lothian
EH49 7BH

Director 5
Christopher Bertram Graindorge Swainson
45 Lovells Glen
Linlithgow
West Lothian
EH49 7TD

Viv3 Labs is an absolute scam. I ordered two free trials from them and cancelled both in writing via email well before the 15 day trial period was up, and yet they activated my subscription and put the charge on my credit card. They also kept adding products that I had never ordered to my account. After numerous attempts to resolve the matter myself, it became abundantly clear that they were not acting in good faith, so I contacted my credit card company they reversed the charge. In my email exchange with Viv3, one evasive technique they used was not to include the text of my emails when the responded. I hope they are put out of business soon!

Disgusted

ACCOUNT NUMBER: 80036304 ORDER ID 41262696.

I HAVE RECEIVED A FREE TRAIL OF THE CAPSULES ACAIBERRY AND LIFE CLEANSE, I HAVE TRIED RINGING BUT CAN'T GET THROUGH, WHAT I AM WRITING ABOUT IS, THAT I WOULD LIKE TO CANCEL ALL FUTURE ORDERS AS IT HAS MADE ME ILL AND MY DOCTOR HAS TOLD ME TO STOP TAKING IT.SORRY FOR THE INCONVENIENCE.

YOURS RESPECTFULLY,

EDWINA MORRELL.

EMAIL ADDRESS:[email protected]