I ordered a FREE TRAIL from viv3 Labs Stll till this day I have not received the products. Went to my bank and was told I have no money in my account as 2 payments of £76.23 had been taken out with out my consent.

I phoned viv3 labs who kept telling me I should of read their T&C they are not clear at all !! I Have askked them to refund the money and all she kept saying it was my fault... This is a major con and these people should not be allowed to trade...Nothing is a FREE TRAIL and the fact i have still no product is shocking.. Watchdog should reallly look into this company...

Back on 7/7/09 i ordered a '30 Day Trial' of Life Cleanse tablets for the TRAIL PRICE of £3.95.

I never recieved these tablets but thought to myself 'doesnt matter, it was only £3'

How wrong i was...

Today i looked at my bank account and was shocked to see that i was over-drawn, when i looked at where my money had gone it was Viv3. They have taken £74.73 out of my account!!!
I rang my bank who gave me their number and told me to give them a ring 1st and see if i can get my money back.
When i rang the number i spoke to a foriegn bloke who tried to tell me thier conditions but i wasnt interested, i told him that there were no conditions when i agreed to pay them my £3.95 and to put me through to someone who could help me.
No such luck, he told me there wasnt any other number he could give me or put me through to, there was just an email address that i could write to.
After arguing with this bloke for 45 minuites id had enough so i put the phone down and sent an emaill to the address he gave me.
They replied pretty quick to say they had received my email and they were looking into it but still no reply about my refund so i contacted my bank again.

My bank (Barclays) are now classing this as FRAUDULENT USAGE and are trying to get it sorted asap, they are also going to give me back the fines i have been charged for being over-drawn and have blocked my debit card from being used anywhere else but the cash point machine, they are also sending me out a new card.

I may have got this sorted but it is not the point, this company is getting away with taking peoples money without consent and that to me is THEFT. If i was to take money out of someones account without thier permission i would be locked up!!!

Foolishly I selected a free trial on Internet for the detox pills offerend by this company. After 1 month the pills finally arrived. Thay said that I will be charged 3.95 € but in my account appeared 4, 12€ twice. But this was the beggining because some weeks later appeared a second discount in card account where was took from this company the amount of 85, 67 € twice. I sent a letter asking them why this amount was charged without my authorization and they replied that the 3, 95 where charged only as handling and postage and that after 15 days of not cancellation of the subscription then immediately the product will be charged.
What a crroks are these people. This is a total scam.
Please be aware of it and run away if you see some advertisement from this company.

I too have been conned out of a total of £118 for two bottles of aciberry and life cleanse which all they did was upset my stomach and give me stomach pains, only took a few days worth. Knew nothing until my bank contacted me regarding misuse of my credit card. I can't believe they are allowed to take money out when all I authorised them to take was the postage charge. Rang and e-mailed them straght away and they confirmed the accounts are cancelled and no further payments will come out. Bank says they cannot guarantee more payments going through eventhough I have cancelled my card and advised the bank to not allow these companies trading as many different names to allow payments through. The bank are well aware of these companies and informed me that loads of people are being conned. I felt totally sick at what has happened as I am a struggling student with 3 children, I cannot afford this money. There was no mention of any refund from Viv3 as the terms and conditions state I did not cancell within 15 days. Why doesn't the banks or trading standards do something about this company, they should not be allowed to advertise on the hotmail website. They are still there with their clever photo's to lure you in. I will also be contacting Watchdog.

I ordered the supposed free trial (£3.95 postage cost) for acai berry and life cleanse. Yesterday my account was debited £76 for each product! I only wish that I had done some research before I ordered this. I have phoned the number on the comformation email but was told I can only resolve this by email which I wont hold my breath about! Has anyone actually ever recieved their money back and if so how do I go about doing this?
This company is unethical and preys on vulnrable people who need help and actually want to loose weight. I will never give my card details out again on the internet in future but it was a hard lesson to learn.