You supply me some Life Cleanse and Acai Berry Detox for$4.07 each on the 25-02-2010 but on the 12-03-2010your took out $406.12 i would like my money back because they didnt work and i only received on lot which i agree to pay $8.14 .So what is the $406.12 for please refund and cancel my order . Harriet Williams New Zealand

I had two charges of £75.09 taken from my bank account that i had no idea what they were for until i spoke to my bank who advised me what it was regarding and that i had to cancel with the company but if i had not received any goods within 30 days of the payment leaving my account the bank could request a refund for non receipt of goods.

So i called viv3 ltd on 02031399027

They advised me of my cancellation ref, and that any future payments will not be taken as my account is cancelled and i immediately received two emails confirming this, but they then advised me that the charges totalling £150.18 still stand and will not be refunded. I asked that since I had not received any goods shouldn’t I receive a refund and I was told that the amount taken in is non refundable but that my details would be passed to the billing dept in order for them to make the final judgement.

I have previously called +4326822059342 the customer service number given in the terms and conditions from the website and every time I was told the number was not recognised.

It wasn't until i really started to investigate the distribution company that i found out about the sneaky way that they opperate. As you are bound to the terms and conditions but are not asked to tick a box to show your agreement, your transaction is considered your agreement even though you have not been shown any terms.

Also, whilst i was looking into Viv3 ltd i discovered that they are under investigation for fraud.

I havnt recieved any refund at this stage but i am determined to see this through for as long as it takes.

I hope some of this will be useful to others.

Beth.

l too recieved 2 items from VIV3 company, distributed from West Lothian.
2 free samples charged £4.05 for P&P, 2 weeks later, charged £72.97 x2 to my card.
This is a scam, they are taking your money before even getting a chance to see if they work and refusing to give money back.
When you call them and ask where they are they will say Bristol but refuse to give the exact address.
The police need to look into this, it's fraud.

this company has withdrawn £75.00 from my bank account without my authority

I ordered a free sample of acai berry and life cleansing on the 26th of august 2009 and agreed to pay for only packaging and postage for only $ 3, 95. Now they billed me on 2 oktober 2009 for another $119, 02. I called the service helpdesk to ask why and they said that i had to call in 15 days otherwise i would be billed. I didn't know that and just found out on the internet that they had printed that in a very smal letter to read. So i have been tricket into a fraud with pills that doesn't do anything at all. I have now called of 8 times to the service helpdeks and get 7 different people who all tell that they can't help me get a refund and shut me off after a few minutes because there are more people waiting to be helped. I don't know in which way they will help those other people.

Because i don't get any help from them i try it this way and hope it will work.