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EP4
November 17, 2009
rip off/ horrible service
I ordered a sample of acai berry and life clense. It took a while to arrive. After 2 weeks i ddin't notice a difference so I called. They had already charged my credit card 160 dollar canadian for each product. I called past the 15days (in the fine print) I understand that. But I wouldn't have had a chance to try the product first. I was met with no sympathy. They were very rude. 5 months later I have still not received the product. I realize that is a long time to wait and call, but because of my work schedule and the time difference evry time I havetried to call they are closed. I was told to forget it, to just eat it. They would not resend the product. I asked if it shows that the product was sent. He said yes, nothing we can do get over it. I asked what address they had and he hung up on me. I think this is a scam.
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Toniamaria
October 8, 2009
Money Scam
As the same as many others i have also been scammed by this company, saying 1 free months trial and they take your money 15 days later, but you need 1 month using this product before seeing any results???????
When you realise the product does not work, it's to late!!! They've had your money already and claimed they have sent the 2nd and 3rd batch out therefore claiming more money.
I am still awaiting these products to date??
If anyone is tempted, PLEASE rethink.DO AVOID THIS COMPANY AT ALL COSTS.
It will cost you big time at the end of the day.
Could anybody PLEASE help me claim back my £300.00
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unhappyCarol
September 15, 2009
Keep on writing to them until getting refund
Finally, I got all my money back. I share my whole story here to give you guys some ideas and timelines.
On July 24, 2009, I ordered Acaiberry Exclusive online, then I got an email from them said CAD$1 will be charged by Viv3Labs. They didn’t mention any additional changes
On July 25, 2009, my credit card was charged USD$1.43 (CAD$1.60) by VIV3 +442031399027
On Aug 11, 2009, my credit card was charged USD$118.63 (CAD$132.35) by FOCUSCLEANSE 3618088234
On Aug 26, 2009, my credit card was charged USD$119.02 (CAD$134.14) by FOCUSCLEANSE 3618088234
I received my first bottle of Acaiberry in August, I don’t remember the date but there is nothing in the envelop indicated I would be charged additional.
I called my credit card company (CIBC Visa) and they told me the FOCUSCLEANSE is the same company of Viv3. As I gave Viv3 my credit card number, they cannot do anything.
I called Viv3 on Aug 31, 2009, asked them to cancel my membership and they did it for me. Then I asked them to refund, but they refuse to refund the transaction on Aug 11. And they said the 2nd bottle is on its way to me, and I need to contact them for return after I receive it.
On Sep 3, 2009, I received the 2nd bottle of Acaiberry. This time they put the invoice of () in the envelop.
On Sep 4, 2009, I called them for refunding. They said they will send me an email in 72 hours to tell me what to do.
On Sep 6, 2009, I received their email which told me why they charged me twice, and confirmed my account is cancelled. So I wrote back to ask how to get a refund.
On Sep 7, 2009, I received the 2nd email, they said they cannot credit me as I accepted the terms and conditions. So I wrote back that I didn’t accept the terms and conditions at all, there is not checkbox for me to check. And I attached the original email they send me of charging $1 for shipping the free trial, there is no terms and conditions in that email.
On Sep 8, 2009, I received the 3rd email. They said I did agree to their terms and conditions, but they were going to give me a refund of 118.63 USD, as they prefer not dispute with clients. I wrote back I never accepted the terms and conditions, and if they will refund me, the refund amount should be 118.63 USD + 119.02 USD.
On Sep 9, 2009, I received the 4th email. They said they credited 118.63 USD and 119.02 USD to my credit card.
On Sep 15, 2009, the credit transactions appeared on my credit card (The transaction date is Sep 10). I got my money back.
Good luck to you guys.
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