I wanted to cancel as I never agreed to further payments getting taken out of my account. I signed up to what I thought was a FREE trial as advertised in the email i received from them, which was false advertising. I have now been advised by my credit company that they have taken 2 payments for the postage and packaging that i was not happy about in the slightest but now after speaking to the credit card company again I have now found out that they have now taken 2 further payments in the same month. I did not what so ever agree for them to take out further payments for things am not interested in getting and the fact i did not give permission to either. I have already sent the product unopened back to them. I now want the payments to stop coming out of my account and for a refund on all money that you have taken from my account without my permission and for 1 of the postage and packaging fees. The fact that this was never explained or asked of me I am less than happy about. I have not received any other products from them but still payments have been taken for something I have not got or know anything about and there staff are less than helpful with helping me cancel.

i signed up for free trail, no where did it say that if i did not cancel with in a time piriod i would then be charge a fee, i got my free trial
the next thing i know £74 has been taken out of my bank not having any luck getting hold of company to get refund, i am really mad that companys do this to people

GOD SEEING ALL THESE COMPLAINTS I FEEL LIKE SUCH A FOOL, HOW CAN WE CONTINUE TO LET PEOPLE BE RIPPED OFF BY THESE PEOPLE???

THE VIV3 SCAM!

I signed up for a free trial for "Acai Berries" free ended up costing over £70!! this company is a total scam,
No where did i see this
Thank you very much for contacting our customer service at Viv3 Labs.

We would like to inform you that on 2009-06-04 04:25:21 you were charged for the shipping and handling cost for the free trial. The 15 day free trial starts from the day of shipment of the order and implies that you have 15 days to try your order for free.

As stated in the terms and conditions of the purchase, which you accepted during the purchase process, if you do not cancel your account during the 15 days trial period, you will be charged for the product separately and thus the free trial converts into a regular subscription. We confirm that on 2009-06-19 04:50:39 you were charged for the product and have entered a monthly subscription cycle.

Since the account was not canceled, on 2009-07-04, we sent you another monthly supply of the product, and your credit card was automatically charged for the product.

We would like to confirm to you that your account has been canceled successfully as of today. This cancellation implies that starting from today 2009-07-28 no further charges will be made by our company and no product will be shipped out to you.

In event that you have not received your monthly product yet, you should expect to receive it within the next few days.


Nor did the bottle in question ever arrive, Imagine charging £70 for 60 tablets? that dont even work


DO NOT BUY ANYTHING OFF THESE PEOPLE

I have today had my credit card bill with a total of £150.00 taken by VIV3 which was not authorised by me. I have contacted them but with no reply. What do I do now help?

i ask for the free trial offer and gave my credit card details they have now taken £79.40 out of my account with out my permission, i wish to cancel any contact with this company.