After about a month and a half, and numerous e-mails Viv3labs has finally refunded my money! I just kept sending them emails back stating I did not agree for anything other than the free trial and I wanted my money refunded. They took almost 900 CDN from my account! At first (after about 10 emails) they decided to refund me only 136 CDN, however after sending them two more emails, they decided to refund me the full amount.

BEWARE of this online company. Like many of you, I subscribed to the 'free trial' and paid the shipping for Reversatrol. They have online ads in different forms and are using 'celebrity' endorsements which are not authorized. These celebs are trying to put a stop to this. I received the free trial and did not even have the 15 days to trial the product before I was charged. I then had two additional charges on my VISA 4 days apart. I did recieve the product BUT the online ad clearly stated the cost was $69 CDN. The charges on my VISA are $119 USD each. Not only that, the item descriptions on the bill were from two different companies, one in Singapore. Also the product descriptions were different. One said 'skin care', which is completely false. When I finally got the phone number to call from VISA, I was told by a women in England that I 'should have read the fine print'. I read the ad over several times and if there is fine print it is well buried. I am fighting for a refund on one of latest charge and have a cancellation confirmation number. ViV3 may be operating legally, but barely and with absolutely no concern for their customers. This is clearly a cash grab so WATCH YOUR CREDIT CARD CHARGES! Finally, Herbal Magic has a federally approved product which is almost the same, lists the formulation AND costs only $39 for a one month supply. Shame on ViV3 labs.

We have all had a bitter experience with these people. They withdraw lots of cash from your account for a product which is supposed to be free except for p&p.
They had debited £150 from my account and this upset me beyond words.

I started writing to them to ask for a refund as I had not agreed to enter into any contract. They responded by saying that the terms and conditions were clear and that I had agreed to them. I decided not to let it go... kept emailing them weekly requesting my refund. I sent emails to any address I got, that includes their associates asking/demanding a refund.
I had not agreed to any terms and conditions especially hidden ones.

Please Please DO NOT GIVE UP keep writing, after 4 emails they sent me a full refund. Don't let them get away with it. If you don't speak up they win. They will write emails saying no to a refund but just write back. Ask for the terms and conditions agreement form that you must have agreed to. Remind them you have agreed to a free sample and the amount of money they take is no where near free.

Insist and they will have to refund.
Even after a full refund, I will still be contacting the trading standards to complain and I urge you all to do the same.
Good luck getting your refund.

These are the email addresses I used. Keep copies and keep writing.
[email protected];[email protected]; [email protected]; [email protected]; [email protected]; [email protected]; [email protected]

Ordered "risk free trial of Acai Berry Detox" and four amounts of $147.12 have been charged to credit card with no order placed for products and no authorisation for charges.

Thank you so much for the insight with this Company. Soon after I received my "free trials" I came upon this site with many complaints on this Company charging people's credit cards.

You may not want to hear this...BUT nothing is completely free...you need to do research, and read the fine print. I called this number: 416 900 1137 early in the morning and cancelled any further charges to my credit card. I did pay the low shipping fee, but nothing more...I called EARLY...you get a live person...RIGHT AWAY!!!

Anyway, for these pills, they are great...but you can buy the same products on EBay at a fraction of the cost.