I did not request a second order of these two products Acai berry and life cleanse, only the free 14 day trial. You have taken £82.95 for acai berry and £82.95 for life cleanse total £165.90 . I request and demand an immediate refund to my bank account and you do NOT repeat do NOT take any unauthorised payments from my account ever again, or you will be reported to the proper authorities.

Hi everyone

Just to let you know that I received an email today and they are going to refund my money...its the usual standard letter sent to all those who get their money back (see below). Just have to wait for about 5 days now to see if it actually lands back in my account!

Then starts the campaign...exposure, exposure exposure!

Good luck to everyone trying to get their money back. Persistence is the word. DON'T GIVE UP!!!

Copy of email from viv3labs:

RE:[#ZQX-311694]: For your urgent attention‏

From: viv3 Labs Customer Service ([email protected])
Sent: 03 August 2009 19:58:59
To: [email protected]

Dear Customer,

Thank you very much for contacting our customer service at Viv3 Labs. As indicated in our previous communication to you, you have accepted the terms and conditions of the purchase, indicating that unless you cancel your account within the 15-day trial period you will be charged for the product, in addition to the shipping and handling charges.

However, as part of our customer care, we strive to provide excellent customer service and would therefore prefer to resolve this issue by granting you a refund for the amount of 118.63 USD.

We would like to confirm to you that we have reviewed your claim and issued the refund following your request. The amount of 118.63 USD was credited to your account today. Please note that it normally takes up to 5 working days for the refunded money to appear in your account. However, depending on the banking policies it could take up to 15 days in exceptional cases.

Best regards,

Viv3 Labs
Customer Service Toll-free UK 08082389891
International Contact Number +44 2031399027

I really hope that the following information is useful in trying to get your money back, at least for anyone in the UK.

(1)BREACH OF CONTRACT

For those who cancelled their account within the 15 day 'free trial'...(check your receipt/invoice for exact shipping date)...and still got charged.

They have breached their own terms and conditions so it's worth writing to them and demanding your money back. If they don't respond pass it on to your bank or credit card company and get them to handle the dispute on yor behalf. (You'll need to show what efforts you've made to get a refund yourself, though)


(2)UNFAIR TERMS IN CONTRACTS

Anyone can use this. Either in conjunction with Breach of Contract or, where you didn't cancel in time, by itself...

"An unfair term in a contract covered by the Unfair Terms in Consumer Contract Regulations (UTCCRs) is not binding on you".

Test of fairness

A term is unfair if:


"Contrary to the requirement of good faith it causes a significant imbalance in the parties' rights and obligations under the contract, to the detriment of consumers".


'Good faith' means that traders must deal fairly and openly with you.

Although standard terms may be drafted to protect commercial needs, they must also take account of your interests and rights by going no further than is necessary to protect those legitimate commercial
interests.

*************

Ayone who wants to get their money back could have a go. You should email them with your own info added.

Even if it doesn't work with viv3labs at least you can show this to yorr bank or cc company as proof of your efforts and then let them takeit over from there.

Good luck everybody. I'll let you know how I get on with my claim.

Christine

same thing money out of account, i put in my details and loged off didnt submit, but 75.90 went out of my account. i had to cancelle my account and i got charged for going into my overdraft, how the hel are they getting away with this. So many complailts and nothing being done, what the hell do we have to do to stop these scams?
companies like viv3labs need to be stoped, there are people out there that need some help and they are still allowed to rip them off!! there must be some one out there that knows how to stop them??
The good ol usa taking the piss again!!!

Hi everybody

Just to let you know that they're back on hotmail!!!

Has anyone found the infotmation on 'Unfair Terms in contracts' useful? See my previous message under 'Re Something must be done about this'.

I sent my email to viv3labs and still waiting for their reply. On their customer service website my 'ticket 'is still open so lets hope that they're 'shitting themselves a bit, now withiout the aid of tteir own Life Cleanse!

Christine