Hi everybody

I received an email from 'normanswife' and tried to reply via this website but I'm not much good at this sort of thing. Then I thought that maybe what I wrote might be of use to all those fighting viv3labs.

Below is a copy of my message plus a copy of my last email to viv3 labs. hope this works and hope it helps you all.

Luv Christine x

*********

Hi normanswife!

I've just sent my 'final email warning' to them! It took me ages to compose and I'm wiped out so rather than try to explain it to you here, I'll forward a copy of my email to you straight after this. Just make sure that your account with them is cancelled and that you have confirmation of this...because... I found out tonight from my credit card company that even though I've cancelled my card and will be receiving a new one, they (viv3labs) can still collect future payments with the c/card account details that they have. Crazy, isn't it?

Where do you live? The legal stuff (which I found on the internet) relates to the uk so if you live somewhere else it may not apply. But then you you may have other consumer protection laws wherever you are.

It's a bit of a bluff really but I'm hoping that it will scare them into giving me a refund. If they are not based in the uk though it probably won't help, but anything's worth a try.

I won't rest until I've tried everything because I'm so mad but if nothing works I'll just have to count my losses and be grateful that they can't get any more money out of me.

Good luck. Keep in touch and let me know how you get on

Christine x

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RE: [#VQD-881164]: FW: Welcome to Viv3 Labs! Important Member Information: Accou nt Number 4269336 and Order ID 40680423‏
From: xxxxxxxxxxxxxxxx (me!)
Sent: 22 July 2009 22:29:17
To: [email protected]

Dear fraudsters or viv3labs

Thank you for your email. May I inform you that as soon as I realised the devious, covert and immoral tactics that you employ to sell your questionable products, I cancelled my account with your customer services department on Friday 17th July 2009.

I spoke to a person named George who gave me my cancellation code number 40172970.

I can therefore take it that this, in combination with your email (below) guarantees that you will not be helping yourself to any more of my money and that my account with you is definitely closed.

Nevertheless, this doesn't mean that I will not be taking further action to recover the payment of $118.63 (£74.39) and my credit card company will be assisting me in this.

You may say that you are legally entitled to my money but you are definitely not morally entitled to it and I suspect that you are guilty of mis-selling and misrepresentation. Your advert, which appeared on hotmail, now seems to have disappeared altogether, no doubt after it had been there long enough for you to suck in as many people as you could and deceive them into entering a contract with you, by the most devious of tactics. The very fact that you gave a 'time limit' to applicants to complete their order before your supplies 'ran out, ' exerted sufficient pressure on naive and unsuspecting customers, who had never previously encountered this kind of internet scam before, to hurry and consequently not read the T & C's properly. Very clever!

I for one, wanted to check my order for the '15 day risk free trial' once I had submitted it but there was nowhere that I could do this. I have since tried to find a viv3labs website with the same offer of the 'free trial', as contained in your hotmail advert, but there doesn't appear to be one in existence. I now understand the reasons for this. You are not a bonafide company but an opportunist set up that makes its money by scamming unsuspecting and innocent customers who were naive in regards to this type of internet scam. Your company deliberately uses these tactics with foresight in the knowledge that you can make a lot of money from innocent' victims' using such deceptive tactics and then hiding behind the law. It all smacks of criminality.

To add insult to injury, I received a month's supply (60 tablets) of colon cleanse when I really thought I had ordered Acai berry tablets. I have no way of proving this and I didn't realise the error when I received a confirmation email for my order, which, incidentally, did not contain your terms and conditions. I will not be using the tablets as I have since read adverse reports about their unpleasant side effects, on various websites.

Also, please can you justify the cost of these tablets. At £74.39 for 60 tablets, this equates to just over £1.30 per tablet or £2.60 per day. I wonder, are they gold plated or something? I have now found out that you can buy this product on the high street at a price of £14.99 for 120 x 500mg tablets! What a CON. And why did your advert and your terms and conditions (which I found later) quote sterling when you actually charge in dollars and then convert to sterling?

As I mentioned in my previous emails, I have plenty of time on my hands since I lost my job (another reason why I can't afford to lose this sort of money) Therefore, unless you refund me the full amount of £74.39 without further ado I am going to do everything in my power to make you pay me back using the various agencies available. I will also be contacting the local, regional and national press and the media to expose viv3labs for what they really are. Someone, somewhere will be interested to publicise what you are doing and the word will get out. A message will be placed on Facebook and Twitter to forewarn future victims to avoid your company at all costs although there are already many websites where your victims have posted their complaints about you and some potential customers have avoided falling prey to your scam, as a result. (For eg see complaintsboard.com)

PLEASE NOTE THE FOLLOWING:

Unfair terms in contracts

An unfair term in a contract covered by the Unfair Terms in Consumer Contract Regulations (UTCCRs) is not binding on you.


Test of fairness

A term is unfair if:


Contrary to the requirement of good faith it causes a significant imbalance in the parties' rights and obligations under the contract, to the detriment of consumers.


'Good faith' means that traders must deal fairly and openly with you.

Although standard terms may be drafted to protect commercial needs, they must also take account of your interests and rights by going no further than is necessary to protect those legitimate commercial interests.


I look forward to receiving your reply and an immediate refund of £74.39 plus £3.70 p&p (Total £78.09) as per the requirements under the above legislation.

Christine Lightbody


> To: xxxxxxxxxxxxx(me!)
> Subject: [#VQD-881164]: FW: Welcome to Viv3 Labs! Important Member Information: Accou nt Number 4269336 and Order ID 40680423
> Date: Wed, 22 Jul 2009 17:32:28 +0200
> CC:
> From: [email protected]
>
> Dear Customer,
>
> Thank you very much for contacting our customer service at Viv3 Labs.
>
> We would like to inform you that on 2009-06-29 you were charged for the shipping and handling cost on your free trial. The 15 days free trial starts from the day of the shipment of the order and implies that you have 15 days to test your order for free.
>
> As stated in the terms and conditions of the purchase that you accepted during the purchase process, if you do not cancel your account during the 15 days trial period, you will be charged for the product separately and thus the free trial converts into a regular subscription. We confirm that on 2009-07-16 you were charged for the product for the amount of 118.63 USD.
>
> We have now cancelled your account as of today. This cancellation implies that our company will make no more charges and no more products will be shipped to you.
>
> Best regards,
>
> Viv3 Labs
>
> Customer Service
>
>
> Toll-free UK 08082389891
>
> International Contact Number +44 2031399027
>
> Ticket Details
> ===================
> Ticket ID: VQD-881164
> Department: General
> Priority: Medium

Bought some acai pills for my daughter and paid the £3.95 and the pills arrived. I checked my on-line bank account and they, viv3lab had ripped me off for a further £74.73.
These people are scum and the ebays and msn's of this world will do nothing to protect its members, from these thieves.

I signed up for a free trial, and have been sent further supplies, and money taken from my credit card, without my consent. The company have refused to take back the product and reimburse me.

same story here... just realised these devious and evil people have debited twice $118.63... i'm mad. Called and talked with nasty lady who stated it was all there in terms and conditions and yes small prints speak for themselves. How did I fall for that??? Did anyone actually get a refund? How?

ACAI BERRY DETOX - VIV3LABS - DO NOT TOUCH THIS...YOU WILL BE ROBBED!

I am writing in a very distressed state after noticing the internet fraud that I have just experienced with ViV3Labs. On the 2nd May 2009, I agreed on the internet to the Risk Free 15 day trial on the Acai Berry Detox & Life Cleanse ONLY. I clearly only agreed to pay 3.95 GBP x 2 for shipping and handling charges and NO payments for any other products. $3.95 x 2 was the only amount I authorised on my visa card. I did not authorised any ongoing products and did not have any more than one transaction on the internet
When I arrived home on the 10th June, to my surprise, I had a package from VIV3Labs. I was Extremely upset and angry to see that I had been robbed on the internet and fraud had taken place. Immediately I called the customer service number in the invoice and spoke to a lady by the name of Sabrina. I explained to her I was calling from Australia and what had happen to me. I gave her all my account details and asked her to cancel any further packages sent to me and any further money been stolen from my credit card. I asked to speak with a manager, when the lady told me that ViV3labs did not have a phone numner and she was in a call centre. I requested a full refund on both products and all money take form my visa card to be put back. I was charged $118.00 further from my visa card.
DO NOT GO ANY WHERE NEAR THIS COMPANY.
THIS IS INTERNET FRAUD... AND MUST BE STOPPED!