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August 8, 2008
Bad service
I will never ever ever order anything from Viva Terra again. I received a gift item that didn't fit. I wanted to exchange it. I tried emailing customer service, but no one ever replied. I ended up calling. I spoke to a customer service rep who said he'd take care of everything, but I never received the promised faxed address label for the exchange. I called back. I spoke to 3 more people, never could reach a supervisor (I hung up after 20 mins on hold). They couldn't help me (3 customer service reps, 3 different reasons why they couldn't help me). I gave up on the exchange and will return the gift item at my expense. Was told it may take 1 to 2 billing cycles for my husband's credit card to be credited for the return. At this point I have zero faith that the return will go well.
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December 26, 2007
Horrible service, no delivery, wont cancel order!
Where to begin. ordered a gift, 2 day delivery. Got confirmation. never shipped. Was given bogus shipping code. sent 40 emails, not ONE answer. Called help lines, on hold over one hour, after 4 calls finally got a supervisor who told me the items were ""shown as being shipped but she knew they had not been", could not tell me when they may be, and, "{cant cancel your order because they are shown as delivered". Called companies main office, office of the president, Bob Perkowitz and got a recording with a phone number to call, and then got some poor poor man whose actual number it was who had gotten over 40 calls so far, 10 am the day after Christmas... obvious wrong number. No answer at any corporate office, and noone will return calls. This company is an ""environmental big deal", but is the worst we have ever dealt with.
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