Business Christmas gifts ordered on 12/12/07 with 3-day delivery were never received. Called on 1/9/07 and was told that because of an ice storm and the Christmas backlog the order was not processed. Understand the ice storm, but didn't they know Christmas was coming? They were refunding the shipping charge. Called again on 1/17. The order was not processed after the first call. They could not identify by the confirmation #. Like other complaint, order # was bogus. I asked why no notification of backlog. "Because everything was lost in the system and they only had info that warehouse gave them." They obviously had the names/addresses of who these gifts were going to. Why couldn't they send a card to these people? Also would not give name of President to send complaints. While the 2nd customer service rep was apologetic, it doesn't negate the fact that these were Christmas 2007 gifts, not Christmas 2008 gifts. Horrible service! Will never order from VivaTerra again.