I would like to file a formal complaint against Vivere Salon SM Megamall Branch, specifically stylist named Edward. We had an incident last Sunday, May 30. My brother went to their salon to have a simple haircut, but he was given a treatment without informing him that they will charge him extra. A bill of Php 300 went up to Php1500.

My brother and I already got the refund we asked for, with the help of SM Megamall management. But what I want to stress here is the attitude of this stylist. He was very rude and impolite to consumers like us. He was the one who did us wrong and yet he even has the right to be arrogant.

Another thing, the acting manager who went to the SM office to talk to us said that she can't give any refund at first since the transaction was paid using a debit card. Working for a credit card company, of course I knew that she was lying. So I told her she can just void it, which they did.

The bottom line here is, I want Vivere Salon to know that they are hiring people who are not fit to be in a customer service type of business. I know this is a sales strategy, to offer different treatments aside from the haircut that you originally wanted, but should a strategy include being dishonest and lying to customers? Should the stylist be rude and arrogant to their customers?

FYI, that stylist and manager did not even apologize to us.


This is a call for action from the Vivere Salon Management
or worse, suspension or even termination of these ruthless employees