Vivid White Smile
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Category: Lifestyle
Contact Information
Bronx, New York, United States
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Vivid White Smile Reviews
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nayanicelli
September 24, 2010
Unauthorized charges
I ordered free sample and called to cancel within 10 days because I was allergic to the product (teeth sensitivity). They insist on sending a link to consumer to cancel, however the link contains a clause that you must accept their terms, there is no place for comments and they include a veiled threat:
"We take charge backs very seriously. All internet credit card companies’ use these databases to access credit risk with customers and future purchases with other internet companies might be denies. We do not have any control over this fraud database. Once you get on these lists it is very difficult to get your name removed from it. BE SMART! DON'T DESTROY YOUR INTERNET CREDIT If a customer charges a purchase back we will place their name, address, zip code, and credit card number into an Internet fraud database.. This also serves as a retraction of any actions initiated by you the customer that may lead to or is a potential chargeback. All sales and terms are final".
Furthermore they wont respect verbal requests to cancel even though they confirm that they make note of calls. Specifically, they confirmed my last 2 call from 9/13/2010 (Sophia) and 9/24/2010 (Katie #99) to cancel.
Typically, they bill your credit $89/month and make it very difficult to cancel unless on theri terms. This is a fraud and should be shut down by the BBB.
Nick Yanicelli, 203.223.3701, New Canaan, CT
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dalem
September 19, 2010
Fraud
I ordered a free 14 day trial for a teeth whitening system from Vivid White Smile with the option to cancel at any time. The only thing is that the web site no longer exists, the phone number is fake and the company keeps withdrawling money from my account in small increments and then the once a month fee of 88.00 dollars for the kit. I have no way of cancelling this account with them. I am filing a complaint with my visa account and with my bank. Hopefull they will both agree to stop any further withdrawls from my account.
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Iskaan
September 14, 2010
Unauthorized Billing
I ordered a "Free" trial of the Tooth Whitening Product and got Carged an extra $87 USD at the same time. There was no mention of this on the site and I need them to stop billing.
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wendy l. myers
September 12, 2010
want to cancel
I do not want to receive any more vivid white smile kits. The payment for this is taken out by auto withdrawal from my bank account.
I was not expecting this and am trying to stop these withdrawals and kits from being shipped to me.
Please contact me at 970-466-1436 Wendy Myers
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mhjackson
September 6, 2010
over charged
This is and unauthorized charges to my account
how can i stop this . from anymore charges added to to my account ? these people took $74.00 out of my account
Help !
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OlinMartin
September 5, 2010
Billing
Free trail then started billing my account for $77.00 to *88.00. Can't get this stopped as of Sept.5, 2010
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Sue-virginia mackay
September 1, 2010
overcharging
They have sent me i did not want, and there is no way of emailing them. I have a phone number and will try and ring them. They have an unsubscribe page, but it does not work!
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Joe Hart
August 27, 2010
over charging
I was charged 9.99 the vey first time. I purchased this product on line and paid for it with credit card. I only used it that once and was charged occordingly. But, then you took my credit card and used again to purchase without my knowledge of you doing this. THIS IS CALLED STEALING. This is something we teach our children not to do. I did not give permission to use my money at your will. I am disabled and this 87 dollars you charged me, I was unable to pay for my medicines that need on daily bassis. How does someone like you live with your self. Joe Hart
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Ronald E. Merson
August 22, 2010
cancelled-still receiving
Vibrant White Smile:
Customer Service # 1-877-581-8746
M-F-9AM-9PM
Try to have your order id # also. But by all means give them a call!!! RIP OFFS!!!
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I've-been-had
August 18, 2010
Fraud, Fraud, Fraud
Beware of Vivid White Smile and Super Star Smile. They work in cahoots with each other to give you a "FREE" trial for 10 days. If you try to cancel within 10 days or receipt of products, they tell you the 10 started the day you placed the order online (how ridiculous, how can you "trial" something for a period that you didn't get it?). The web site doesn't say "10 days from order" either. So they ship the next product 10 days after the order and charge exorbitant fees. If you offer to return it, they want to charge $50 for restocking fee! And if this isn't enough, apparently they fraudulently took $4, 995 out of my account, under the name "Blue Waters".
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