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Ruf
July 9, 2010
charged card for free sample
I ordered a free sample of 2 different products from what I think now was the same outfit. When I received the 2 teeth whitening products, the name of the product on the boxes was different than what I ordered and it was clear that I had been enrolled in a monthly subscription for each. One had a monthly charge of about $89 and one had a monthly service charge of $128. When I immediately tried to cancel, it was very difficult to find a phone number to do so. When I did reach someone after about 30 minutes of waiting and transfers, she said she would send me an e-mail with a link that I had to put 5 specific pieces of information into to actually unsubscribe. I did not receive the e-mail within the 3 hours she told me to allow, so I called back. I was told I could not cancel via phone, but I insisted. After another lengthy wait, I thought I had successfully cancelled after speaking at length to yet another person. Within minutes I received a phone call confirming my subscription order! I was insistent that they cancel. This person said I had to call back and talk to someone else, that he was only an order confirmer. I did, and had another lengthy wait. When I finally thought I had completed the cancellation, the person on the phone told me I had to call back in 24 hours to receive a cancellation number, that she couldn't give one over the phone. I called my credit card company and am in the process of disputing the charge for $128 that this company made after my first call this morning. To sum this up, I had 4 phone conversations trying to cancel a subscription for a "free" sample. I am mailing the product (unopened) back and disputing the charge of $128 and hope this will be the end of this.
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