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September 3, 2008
Nightmare
It's funny to think I've always told my wife, "Don't purchase anything on TV". As I was flipping the channels I stumbled over "ShopNBC" and there it was, the love of my life (or so I thought) a VIVITEK 56" DLP TV, PROTRON HD. The colors the size of the screen all the things you can do with it, AMAZING (YEA, RIGHT!!!).
I called my wife, "Hey, honey look at this TV" she tried to talk me out of it but the offer was great. Warranty, picture quality, and function. What a lie!!! NOTHING CONFORMS TO THIS TV NONE OF THE UNIVERSAL CHANNEL CHANGERS. You can't do all the things it says it does. But we accepted that.
We received the TV in October 2005 and in less than six months the TV stopped working. On 3/27/06 ShopNBC referred my wife to VIVITEK. On 3/29/06 I called VIVITEK who referred her to Decision One the so called "technicians".
On 3/29/06 she made an appointment and when the technician came on 4/4/06 he told us he couldn't fix it that the lamp went out but he told the company he had changed some parts and he never did.
Getting them to understand that the technician did nothing and he didn't fix the TV was a nightmare. They refused to listen, treated my wife unprofessionally, hanging up and ignoring her. Calling her a liar. They told her ludicrous things like if you want a technician to come back, the company that opened the account for repair should have ended that request so that a new one can be placed.
My wife continued to call ShopNBC, and VIVITEK she spoke to supervisors and emailed letters. Still time was passing and no TV. $2, 289.98 black monster screen.
My wife was fed up and began to search the web for the corporate offices and sent emails to the Corporate offices highest positions of VIVITEK, DELTA PRODUCTS she pleaded with them and let them know that with today’s technology and the web it was very easy to let people know how dysfunctional their company was with their customers.
She informed them that if they sell the TV's with a warranty they must abide by it and that she would not allow anyone to steal 2, 289.98 from us.
In the end she finally got someone from corporate office to listen to her and send her the form necessary to purchase the 1 lamp.
Funny isn't it, free enterprise that I wanted to purchase 2 lamps and they did not allow it. I was only permitted to purchase 1 lamp and they wouldn't tell me why. I couldn't get the other lamp even though it was my money.
All this took constant battling until about 5/15/06 that the lamp finally arrived. 2 MONTHS OF UNNECESSARY FRUSTRATION, AGRAVATION AND UTTER DISGUST. Now, I'm going to need a new lamp and my frustration begins again. WHYYYYYYY?
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July 23, 2008
Rip off
I bought a 56 inch dlp rear projection television from hsn for $1999.99 on a flex pay schedule. At first it was fine, then I had to replace the lamp. I called vivitek and ordered a lamp and the tech on the phone walked me through resetting the lamp so i did not have across the screen in big red letter, replace lamp. They took my credit card info and sent me a lamp. I had approx 240 lamp time hours left, but when the tech had me reset the lamp it gave me more time, the picture was not too bad yet, so I waited to replace it. The lamp was ordered in March. In June the picture was becoming distorted so time to put the new one in. Two menu screens jumped up on my tv screen, all sorts of distortions and different colors. what a mess. The LED lights were blinking so I resorted to the trouble shooting guide book from vivitek. It stated my problem was power lamp failure. I called vivitek, at a number on there booklet to find it was no longer in service, after several days i was able to come up with a 877 number, which i listed above. It prompted three options, and mine was the third. When I prompted for this option, all it said was it was out of warranty, so to get someone live on landline I prompted for a different prompt and Finally gave a live person, who referred me to corporate division to a girl named Claudia. After several debates, she extended the warranty on the lamp, after all they had changed their phone number, which took me time to find another, then when I did speak to a live person, you could just about understand them to to language barriers, I asked for a supervisor, they told me they had none at first, then it would always seem they were not there then and they would tell me to call back tomorrow, in which I would go through the same ordeal again. They had me first obtain a RMA number, which I had to wait some time for, then pack up and return the lamp, which I paid shipping for for a defective part to begin with, so now you have, $1999.99 for the TV, $196.80 for the lamp, return shipping for approx $11.00 ground. Then I called them for confirmation of receiving the lamp and expectancy of receiving a new one, the told me (you guessed it, call tomorrow. Any messages left were never returned for the most part. Now a month later, I still have no lamp, no tv, a direct tv bill I am still paying for a tv I can not watch and they could care less. They just dance you around and stall you. Now finally in the last few days, I again call to check on shipment, which I had tracked and found a subject named Chang had signed for. They now tell me they have checked out the lamp and find nothing wrong with it and are returning the same lamp to me. Hold up, I know the lamp is defective due to their trouble shooting instructions, pointing to power lamp failure, the tv shutting down making and weird noise and restarting, putting the old lamp back in to check the difference, the old lamp playing a short time and then becomes distorted but the new one problems right from jump street. Do they thing If i did not try this between the old and new lamps, I would pack up and pay shipping to them because I had a good lamp. I told her I did not want the same lamp back again and wanted a NEW lamp or reimburse monies, again she can not get that through her little head and again repeats they will return this defective lamp to me People I have spoken to there, Mel, Sharie, Claudia, and I have received nothing but the run around from Mel and Shari, almost like a practiced skit. I will now be in the process of contacting the atty generals office, consumer protection division, the better business and now you people, Never again will I ever buy a Vivitek product, from hsn or any one else, but now this has also set me against buying products from television, especially big ticketed items. This company needs to be ashamed of what they do to customers. CHEATS, and I hope some lawyer does pick this up and runs with it, its not fair to consumers, nor is it professional, where do they make these things, out of garage? I also understand that possibly Texas Instruments possibly if in business with them. If so, shame on you TI. So come on lawyers I do not thing hard working people should have to take this swindle laying down, teach them a lesson and hello USA made from now on for me. People work too long and too hard for their money to have to go through this. And by the way they could not give me a list of companies who repair their crap, because of obtaining the parts, they can not, why not vivitek is the only one who sells them, now wasn't that convenient!
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