I have been a VIZIO customer since 2007 having purchased several of their sets. Being a very satisfied customer since early 2007 I was onlt TOO HAPPY to fall for VIZIOs solicitation to sell me a VF55XVT VIA approximately one year ago as part of a SPECIAL offer whereby I would agree to participate in a six week "survey" program for which I would get a $200 discount off retail price PLUS receive a VIZIO Soundbar and a DVD player on completion. I did complete the progran and received a sounderbar and dvd player. My new set seemed to work quite well up until approx July 2009 at which point it start6ed going HAYWIRE! In August 2009 VIZIO sent a tech team out along with a piece of hardware that needed replacing INSIDE the set. That dome it seemed to behave a bit better.

However, starting approx Dec 2010/Jan 2011 this set commenced a repeat of all of the problems thought corrected by the service call. From that point it is getting progressively worse to the point of being annoying beyond reason. I called VIZIO approx 2 weeks ago and was advised they would set up another service call to fix the problem. The set was now out of warranty by several weeks but I was told by the Tech Dept that they would fix the problem any way. After apprx 2 weeks I heard nothing back so today 2/15 I began the "drill" of finding out why I had not heard from anyone. Afrter over one hour non HOLD the tech who was supposedly working with me disconnecte3d me requiring me to go through the entire process all over again. The next Tech seemed to agree this was NOT RIGHT and he, too, spent quite a bit of time trying to "resolve the issue" after another 45 minutes he finally gave me the bad news that NO they were not going to fix this set. I complained UNACCEPTABLE and requested he pass this to a higher authority and he promised to do so.

It is now 9:15pm same day PCT when I get a call from "NELL, Badge #7001" who now advises me that this defective $2000 VIZIO product is perfectly "normal". We went back and forth for which she steadfastly asserted that my set is "normal".

Ironically I was approx a month away of investing in the newest VIZIO 65" 3D VIA set, a $3400 item. I will be passing on that item in favor of a more dependable and reputable manufacturer like SONY, Samsung, Or Mitsu.

So here I am, after spending my money with VIZIO fror 4 years, even raved about prior purchases, now I am down $2000 for a defective set that is getting progressively WORSE. I write this to advise that CAVEAT EMPTOR to anyone falling for the VIZIO hype and DO NOT accept any sham soliciataions from VIZIO for "survey" discounts and premium offers to buy their sets. You will be in for great dissappointment in my opinion.

This saddens me. I am 72 and I truely believed the VIZIO hype. Now after all this time I have confirmed that they have lied to me with their promise to repair this set. I can NOT BELIEVE I allowed m, yself to get suckered in by VIZIO and I regret every hard earned nickle I have paid for their product.

I plan to bombard the highest officers at VIZIO with demands to refund my apprx $2000 for this "normal" set. I know thet will fight me but in the end this will, in fact, go to court. I am just that angry. I can not afford to $2000 for a set that is crap after only one year.

If anyone has any comments, good, bad or indifferent I would be pleased to hear from you.

Respectfully

Bruce R Nelson
Salem, OR 97304
[email protected]


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