IF YOU NEED A TV THAT IS SURE TO GO OUT AFTER THE ONE YEAR WARRANTY BUY A Vizio!!! Our vizio vx37l is a little over 1 year old and the screen has the picture streched on both sides. The VIZIO tv has POOR QUALITY, and POOR WARRANTY. I will NEVER purchase another vizio tv!!!

I purchased a VIZIO back on 11-15-2008 from Walmart. Within two months I started having problems. I customer service and after 45 minutes on the telephone we were able to trouble shoot it. Another month went by and there was another problem, but this time I was on the telephone for over an hour. Two weeks went by and there was another problem. I called and we were able to trouble shoot it again. Then the channels started locking up and the screen would go blue. I called VIZIO and they said that it was my cable company. I called the cable company and I ended up calling VIZIO back. After over an hour on the telephone they agreed to have a repair man come to my home. The repair man came and replaced the main board in the television. After awhile the television was doing the same thing, but there were black or blue lines once in awhile. I called again and the tech sent me to a higher up tech. This was after I was on the telephone forever. This tech said that there had been so many problems with the television that I could have a new one ( which would take up to eight weeks) or they could send the tech out again. I agreed to have the tech sent back out. I asked the tech what if the problem continued and he said since the problem happened under warranty that they would continue to assist me. The tech said that since the problem happened under warranty I would not have to worry. He also stated that if I had more problems after this that I should call and I would receive a new 42'. By now I was in 10-2008. The repair man came and replaced the board again. One day I woke up and the black and red lines were back and the remote would not work. I called VIZIO and I was told they could not help me. They said that I was calling to late with the complaint. I explained that this had been an ongoing problem and finally the employee put me through to a manager(A.J.) I was outside when he called back and so I tried to call him back. I got an employee Raymond on the telephone. He was refusing to put me through to a supervisor and said that any supervisor in his department was not a level three. Only a level three manager could overturn the decision, but after almost five minutes of insisting a manager (Matt) got on the telephone. I asked if I could be put through to the manager's voicemail that had left me the message and I was told no. He said I reviewed your case and there is nothing that I can do for you. I said that I knew that because the employee (Raymond) had said that you were not a level three and you could not over ride anything. The manager said that was not true and I said that is what your employee told me. He said that he was sitting next to Raymond and he never said that. I said he did and Matt called me a liar. I tried to have him pull up my previous problems and he swore that day was first time I had ever called. He stated that I should have bought my computer someplace else and I had to correct him that I was calling about a television. He started yelling at me and saying oh well I guess you don't have a T.V. He ended up hanging up on me. I immediately called back and I was put through to someone in a different customer service area that could put me through to A.J's voicemail. That employee said that she had the clearance to pull up my old records, but she did not see the point. She made it clear that no one in their company would have said what I was saying. I asked if they recorded their calls and she said no. I was also told that the company had changed their computer system and that was why only a level three employee could pull up the records before the switch. I was put through to A.J and I left another message, but he never called back. I have been scammed by the company and they did not follow through with their promise to fix the television since it was happening during the warranty period. I was screamed at and hung up on. Worst of all I was called a liar. The manager Matt refused to give me his employee I.D number. It was probably another employee sitting next to Raymond. I was also told to just go and buy another television, but why I'm already out over 1000.00.

I have a 32" vizio plasma and use it an average 2 hours a day. After 3-4 months burn in started to happen on images that were on the screen for less then 30 seconds. I called Vizio and they were very helpful and sent a person right out to fix the problem. They replaced the main and y boards. I realized later on that evening that they the problem was not solved. I called Vizio again as the technician said I should if it continued. The customer service representative then tells me burn in is not covered by warranty. I then explained it's not one item burned into the screen. What is burnt into the screen changes multiple times as I go to multiple channels or menus. The women was extremely unhelpful and a bit bitchy. I ask for a manager nicely and Matt gets on the phone and is that biggest asshole I have ever spoken to on the phone. He should not be a manager of customer service. He was extremely rude and told me tough shit it's not covered. I asked to speak to his manager and refused then hung up on me. By this point I was extremely upset. I then go to the warranty which states ""Image Sticking", caused by static images on the screen for extended periods and or excessive brightness and contrast levels, is not covered by this limited warranty. Installation, removal, transportation and reinstallation of a display, and routine maintenance and cleaning, are not covered by this limited warranty." As the warranty states it doesn't cover extended periods of a static image. I don't consider 30 seconds an extended period. Especially that it's not just one thing burned in, it changes!! I call the manager back and nicely review the warranty with him and he again says it is not covered. I told him he could send a tech out here and they could see it wasn't an extended period burn in. He then told me they don't send people out for that and even offered to bring it to the technician and he said no. He told me to send pictures in and I asked how they could tell if it was extended if it was just one picture. He then rudely told me he would call back in 24 hrs and the burn in wouldn't be covered either way by warranty. I have never had such a bad experience with customer service. I will never by a Vizio or Sony product ever again. Don't let the great prices fool you of Vizio!! I'm stuck with a plasma that has a burn in issue forever.

I bought I 42 inch Vizio tv from Costco in July 2008. The picture stopped working 8 months later. There was sound coming from the tv, but no picture. So I contacted Vizio, because it was under warranty and they scheduled a drop off time for my new tv. Well when the tv was dropped off it was re-certified! (refurbished) Supposedly they only give you a brand new tv if something happens to it within the first 90 days. Everything after that is a re-certified tv. But they do not extend the warranty at all. The warranty remains the same as when you purchased your first tv. This is very upsetting because I spent 1000.00 dollars on a tv that broke within eight months and then I get a re certified tv in exchange. And I can get a re-certified tv for 600.00 right now. And if your re-certified tv breaks after your warranty is up your screwed. Bottom line don't buy a 42 inch tv from Vizio, they apparently are crap.

I have had 3ea, 42" Vizio Plasma TVs go bad and 1ea 50" Plasma TV, having the Digital Tuner on my 50" Plasma go out twice in less than 2 years.
After continued problems with 42" Plasmas I was offered an option to trade in the defective 42" (paid $1799) for a 50"($800 upgrade) ($2600) which I hoped was a better model. In less than 2 years the digital tuner has gone out twice.

I have a 27" and a 32" cathode ray TV sets that have worked trouble free for 20 years.
Although I have a lengthy support and warranty history, Vizio Customer Service can find no history of my service, registration, or purchases.