I bought a Vizio 42 in TV. The product came defective where the LCD screen was loose and was rattling . There was a gap from the frame to the LCD screen in 4 places. The gap was so much that I was able to fold a A4 size paper 4 times and it went through the gap. I called Vizio and they made me run around for 22 days asking me to send them pictures of the T.V on and off etc.. I sent them all the pictures and then there was absolutely no call from them. I had to call them up each time and they would keep transfering me from one Rep to another. I finally yelled at them and they finally got on the phone with me to tell me " Sir gaps are normal, we don't troubleshoot these kinds of issues and our Engineering has looked at the pictures and we cannot do anything " I have full warranty on the product. Their Customer support is terrible !! my advise .. please spend some more money and get any other brand but Vizio. I'm now stuck with this T.V.