Vodacom Westgate (Gauteng) have had my Sony Ericsson phone for minor repairs for aout 2 months. During these 2 months I have had the phone back once, for a week, before the same problem occoured.

Every time i get told my phone is 'ready for collecion' I drive out to Westgate (about 35km there and back) only to get dissapointed with a phone thats not been fixed, or fix and put back together poorly. I paid the bill of R600 the first time I went to collect.
Aftr the forth time I went to collect my "repaired" phone I test it and the same problem occours. I have taken up the problem with the manager and phoned all the numbers but nothing seems to have been done. The 'I dont care' attitude in the shop is appauling and n-one seems to care.

Today i got it back again and the problem had been fixed, after trying to dial a number i realised that majority of my numeric keys and softkeys were faulty (these were not the problem i had when I gave the phone in). Now i have to drive all the way there and give my phone in for a 5th time. Im greatly annoyed by the shocking service and even worse customer care in the shop. The repairs seem to be done half-heartedly and dont ever last long. The phone has never come back repaired properly, the workmanship is terrible.

Vodacom has not lived up to its 24hour policy and all promises made have never been kept. I have the name of the tecnition who was ment to fix my phone, he has never phoned back when promised, despite my constnt phoning, i hve yet to receive any calls from him.

Does anyone know what acion can be taken against this? Its only a matter of time before people start posting complaints etc. on facebook and other social websites, then its going to be up for the whole world to see.

I have received no appologies from anyone for the poor service delivery.

If anyone knows what can be done/ can help please leave a comment on this strand, many thanks.