TO whom it may concern. My wife gave me a cellphone contract with a BLACKBERRY CURVE. All was fine in the beginning and after a month the phone just went OFF ALL THE TIME. I need my phone for business as I need to be contactable 24/7. I then took it back to VODASHOP in FESTIVAL MALL, and the Manager informed me that I need an up-grade on my phone as this will solve the problem. R300.00 later he said this will be fine. Why was I not told about this in the beginning. 2 days the later the phone was worse than before, kept on turning ON AND OFF. I took it back to the store and asked them to fix it, this is where the FUN STARTS. Sorry it will take up to 15 days, but if you take the phone yourself it will take +- 3 days. So you must drive out to a VODACARE SHOP, which I did and this could only happen on a Sunday.

As I dont have time to drive all over the place, I used the internet and made a complaint and it was funny when you send a email and the response was as follows

Yebo Valued Vodacom Customer!

Thank you for your e-mail. This is an automated response to confirm receipt of your email and provide you with a reference number: 000UVa6BFRAGEXVR .

A contact centre consultant will respond to your query within 12 - 24 hours. Please do not reply to this email.

This was sent on the 01/11/2010 and nothing happened. I then resent another email on the 06/11/2010 and nothing happened.


I then went to VODACARE store in Boksburg and that was a waste of my time and petrol.

No Tech works on Sunday's so why keep the store open, I had to leave my phone at the store and they said that they will get back to me on Monday or Tuesday. How do I work, the Manager said that there has been a problem with SIM CARDS so this could be the problem??????

I know that this will not be fixed

A VERY UNHAPPY CUSTOMER