To whom it may concern

Claim on Phone Number – 0829254680

I have been a Vodacom Subscriber for about 10 years, my phone account comes out to over R3000p/m.
I put in a claim last year for my iphone 3gs, in October according to the service technician at vodacare, the mainboard was damaged .
I put in a claim (as I am paying for insurance with Vodacom), they (Cellsure) called and said I can pay and excess and pick up an iphone 4 @ any vodashop.
I was busy and did not go the current day, however, I put the curret phone on my laptop to try and make a backup.
The phone started working.

So I did not claim and kept on working with the phone.

I have 4 contracts with Vodacom .
I put my wifes sim card in my phone and vice versa.
(AS I AM THE OWNER AND I PAY FOR THE CONTRACTS AND INSURANCE)

Anyway, the phone stopped working for about a month now.
I went to Vodacom customer care sandton city, they gave me a letter and said I should contact cellsure.
I now try and claim, the 1st lady told me from cellsure that she I can get a phone as the previous claim was still open.
I told her the story that this is a new claim as the phone started working and it is now dead ?
She said I should email my forms to [email protected], as I did no-one came back to me ..

I left it for a week, I retried this time I got through to shwelezile, she said I should email her the forms as I did as u can see below..
Today I called back no-one handled my call I spoke to Michael, he gave me he’s email address, I sent him the forms ..

Now he calls me back and tells me my claim is rejected, as I had my wife’s sim card in the phone….

I have been a Vodacom contract subscriber for over 10 years, I pay in excess of R3000 a month…

If u want Vodacom to lose a client like me its your choice..

Let me ask u a question, if u have 2 cars and pay insurance on both of them can u not swop batteries on the cars without voiding your insurance ????

Ps “”U guys were gonna give me a new phone last year (previous claim), and my wifes card was in there at the time as well””

Please look out on Hellopeter.com and every other complaints website.