In January my Blackberry Satnav licence expired even though I had almost a year left on my contract. When I phoned Vodacom customer care I was given a link to download the Satnav again and was promised that I wouldn't be charged. After following the link I received an sms saying I was charged R700 and my Satnav was still not working. I logged the issue straight away.

Since then, I have phoned Vodacom several times to follow up (Isn't it your job as customer care to follow up with me, rather???? That's where the 'care' part comes in). Every time I am told that someone is dealing with it. Yesterday a debit order came off my account for my Vodacom bill which includes R700.88 for the Satnav. When I queried it today, they said I shouldn't phone back until Friday because that's when the call log expires! This is ridiculous!!! I can't believe that Vodacom has taken so long to deal with this...and in the meanwhile they ***** my money!!

I have a my family top up contract for a 3G card with Vodacom. The card does not pick up signal in any areas. I travel between Shelly Beach and Pietermaritzburg and the internet does not work regardless of location. It picks up gprs occasionally but even then it is unreliable and I get disconnected frequently. I cannot rely apon the service. I have logged numerous complaints over the last few months, each time to be told that someone will contact me back, and this promise has not been kept. I pay the fee every month for a service that is not being delivered. Vodacom is now directly responsible for a loss of income. I will be taking legal action if the probem is not rectified immediately.

On the 30th of January 2010, I noticed a debit order of R 1672.90 from Vodacom. I then called them to find out why they debited my account as I do not and have never had a contract. I was told I have a contract which I opened in December 2009. This was a surprise, I advised them it was fraud then coz I never applied. I faxed an affidavit, a copy of ID with my statement for investigation as requested. After a day or two, a lady by the name of Sandy called me and said she was from Vodacom fraud and that she is investigating. She gave me her cell number, which is not working, to call her should I need to follow up. My heart was at ease which was not for long. After noticing a strange debit order on my account on the 19th of February. I called Vodacom to find out how far they are? To my surprise, I was told there is nothing under my name, they do not know any Sandy and there is no note on the system saying anything about fraud department investigating the matter and that my so called contract was in arrears. I guess u going to debit me again, put my account in the red. U messing up my credit profile, I have unpaid because of you and you will pay for the penalties I incurred.

I got a new BlackBerry in September of 2010. By December 2010 the phone had broken down completely, without suffering any serious falls or other damage, and so I sent it in to be repaired at Vodacom. I waited a month for the call to come that my phone was fixed and I could collect it, and eventually phoned in for the third time, at which stage an employee informed me that my phone had been ready for a week and a half, and I could collect. When I went to collect my phone, they told me they had replaced my phone with one that was the same age as mine. I'm not sure if they meant it was a second hand phone, or if it was made at the same time as mine? Either way, it was not packaged as new phones are. It has been exactly a week, to the day, that I have been using this new BlackBerry, and now it is not working. I'm not blaming Vodacom for BlackBerry's faults, but I am blaming them for not replacing my phone with a brand new one, or fixing the initial problem on my original phone. Thanks Vodacom, for being a damn hindrance in my life.

A few years ago my wife was a Vodacom Platinum account holder which entiteld her to a yearly cell phone upgrade & for 2 years or so she had no problem with Vodacom account & with an average R3-R5 k per month.

While on Holiday some time back, we landed up with a huge bill for the month of December (we were on Holiday & Vodacom suppoosedly sent a sms advising of potential abuse to a 3g modem. Go figure?). We challanged this in writing requesting more info on how this came about but to no avail and needless to say got no assistance from Vodacom, forget the fact that the abuse took place whilst we were away on Holiday & for 2 weeks.
We were not in a finacial position to pay the account of R12-000, our contract was then cancelled and the then appointed attorneys Hammond Pole Attorneys started making contact - Letters, emails & hundreds of sms & dealing with thier call centre was an abolute nightmare. We paid several thousand to Hammond Pole. We also requested they send us a detialed breakdown of how the R45 -000 came to be, copies of the Vodacom contract and terms. Well, needless to say they did not respond.

In 2010 without Vodacom informing us they appointed VVM attonies in Guateng.
VVM attornies were not advised that Hammond Pole had been representing Vodacom prior, had no information of the monies already paid and demanded payment arrangments on the R45-000??? Since VVM has taken over the account we receive calls weekly from several different call centre agents (do they not write things down!!!) having to tell them the same thing over & over again, the continues sms's and hundreds of calls weekly is surely tantamount to harassment in terms of section 75 of the new act. We have been offered up to 60% discount on the outstanding debt which still sits at R45 000???
We have managed to obtain the payment recon from Hammond pole and have forwarded thier contact detials onto VVM attornies who did absolutely nothing with the info presented to them - they have stated they have never received any such email or recon from Hammond Pole which was sent to them last on the 8th August 2010. Again today, I received a call from Lexmee who also stated they have never received any info from us and Hammond Pole, yet I have confirmed with a call centre agent several weeks that they have copies of the email on record, where is it now in the system?
Lexmee - I tried to get hold of you several times today on the number you gave, spent more than hour on the phone, called both the call centre and reception in an attempt to trace you. Was put through to the 4th floor and then the 2nd floor & even though I asked for your direct line.
I am at my wits end dealing with appointed Vodacom attornies VVM who continuely harass us!!!
We have now contacted the Law Society and making a formal complaint in this regard in the hope that this matter will now get the attention it desrves...