Vodacom
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Category: Electronics
Contact Information
South Africa
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Vodacom Reviews
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gordons
October 26, 2010
iPhone 4 Contract
i applied for iPhone 4 on 15 Oct 2010. I was told that the application is approved and I will receive my phone within the next 8 to 9 days. I rec the port form, completed and immediately emailed it back to Eddie Vosloo. Today is the 25th October and still no answer. I've been trying to call them the whole day, No answer.
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Hoodloom
October 13, 2010
I have complained about the service with regards to my phone on SO many occasions now that I cannot even count
I have complained about the service with regards to my phone on SO many occasions now that I cannot even count. NOTHING has happened. I receive a TEMPLATE response (which I expect to receive in response to this complaint) as if it is automated. Do you people even READ the complaints? And if so, how about FOLLOW UP? I am disgusted at the level of 'service' I have 'received' from Vodacom. And I, as a PAYING cutomer, seem to have no rights. This is serious BREACH OF CONTRACT!!! I STILL have no use of the phone I am PAYING FOR!!! What on Earth am I paying you for Vodacom????????? You are ******** my money and taking NOTHING in return. Thanks for NO compensation. Disgusting.
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Meskno
October 13, 2010
Unauthorized and repeated promo sms's
I have been receiving promo sms's from Vodacom almost on a daily basis. It is annoying. It started after I entered in a competition on their Vodacom4me website. On the entry there was a box that you could tick, that would give them permission to send promo's and other info to your phone. I DID NOT TICK THE BOX.
Therefore they have been blatantly sending me spam without my consent. As far as I know this is against the law. I have even tried stopping the sms's by replying with whatever word they give you at end of the sms (e.g. STOP or SMS OUT). But they still keep sending it.
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Myfred
October 12, 2010
Have not heard anything about the phone in 7 days time
I sent in my phone, which was still under the 2 year warranty, because the flip no longer responded to the phone. When you book the phone in, it clearly says, all incidents will be dealt with in 24 hours, except for high level cases which will have a TAT of 7 days. I thought ok lets see. 7 days went by, and I heard nothing about the phone. 2 weeks went by, still heard nothing. 3 weeks - nothing! Eventually, I phone them, to find out. They tell me that the phone is physically damaged and that I must pay for the repair. Since the quote was exhorbitant (3 hours labour quoted to change a flap that would take 20 mins) I asked them to requote. 4 weeks go by, hear nothing. 5 weeks go by still nothing! I phone them. They say the technician has agreed to reduce quote but they couldn't tell me by how much, they would have to wait for the part to arrive(5 weeks down the line when TAT is 7 days?) I said fine, but DONT go ahead until you tell me price. 6 weeks go by, still nothing from them, phone agian, they say: oh, phone has been ready for a few days - did no one call you? No one called me ONCE in the entire 7 week time, nor did they phone to get go ahead on new price. Shocking!
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Luber
October 6, 2010
How dare Vodacom be so rude when it was their fault
I cannot believe the shocking experience I have just had with Vodacare. On the 7th of October I handed my phone in to Vodacare Sandton. I waited over 30 minutes for service. Eventually, Thabani told me my phone was still under warranty and should be fixed in two days.
Days later I received an SMS telling my I needed to pay because my battery warranty had expired (Thabani had told me the opposite). I waited over 2 weeks for my phone to be repaired.
Eventually when I pick up my phone I find out that they have WIPED THE ENTIRE THING - every single contact I have built up over the years, every picture I have taken, every important SMS I saved - EVERYTHING IS GONE!
I complained formally, and today I received a very rude phonecall from Vodacom. The lady who phoned said: 'Did you receive a piece of paper when you handed in your phone.' Before I had a chance to reply she continued... 'on that piece of paper it says that Vodacom is not liable for any loss or damage.' That's it - no 'Sorry', no explanation - nothing.
I will never recover some of the things I had on my phone. Photographs, business contacts, friends details.
How dare Vodacom be so rude when it was their fault!
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Fidelier
October 5, 2010
Vodacom port failure, still waiting to be ported
Last week, Monday I asked to be ported from CellC to Vodacom, I was told this would take 24-48 hours. Four days later I still hadnt been ported so I phoned Vodacom, they apologised and said there was a problem but that there technical department told them I would be ported thursday night guarenteed. Friday still no port, so I phoned again, yet again I was guarenteed that it would be done by Friday night, It is now monday a week later and I still havent been ported, I need this urgently because I cant activate my work email on my blackberry till i go to Vodacom.
I dont mind if they have problems, but Im being guarenteed that the problem is going to be fixed and given a specific date and then nothing happens. I would just like someone to take responsibility and tell me what is happening with my port because apparently Vodacom doesnt have a clue.
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Imbippe
October 4, 2010
Still have not received my phone
I applied online for my contract 3weeks ago but still have not received my phone.
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Eriolley
October 4, 2010
I have never been treated with such utter nonchalance by agents on a call center in my life
I have NEVER been treated with such utter nonchalance by agents on a call center in my life! I an extremely disgusted in the service, to say the least.
I dialed 0821946 this morning and spoke with Cindy (if I have her name correct) who firstly could barely assist me in explaining my bill. She mentioned that I have been charged a 'once-off' fee for my new blackberry curve contract...this can surely not be correct and off course she needed to transfer me to another dept. my call was cut, naturally!
Later this morning I tried to make an out going call and true to form, Vodacom locked my lines...for both my contracts!!! I then called 0821946 again to be told that he (Martin) can see I spoke with 'someone' and made arrangements for my debit order to collect on 26.10.09...despite this my lines were locked! I then asked to speak with his manager or someone who could help me, needless to say, I was kept hanging for 5 mins before Martin returned and said that his manager said that my lines could be unlocked. CAROL MONONYANE COULD NOT EVEN LEND ME THE COURTESY OF SPEAKING WITH ME DIRECTLY! UNBELIEVABLE! Martin said my lines would be unlocked by 12h30...lets see if that happens!
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Trihole
October 1, 2010
Free phone on contract no longer free
On 10 October 2009 my borther went to the Vodashop in Glen Fair Mall Pretoria and wanted to take out a talk 300 contract on a Nokia E71 phone where the phone is free. There was no stock but a couple of days later he received the phone but the contract was still not activated. He returned to the shop several times and got the same answer. He called the shop Monday 19 October 2009 not once, not twice, not three times but plenty times, but no answer. He eventually took off work this afternoon and went there yet again!!! Well, well, well, low and behold ... today he was told that he did not qualify for the talk 300 contract but the 120 top up contract due to him not having accounts (NO DEPT BUT A STEADY INCOME AND A DSTV CONTRACT FOR YEARS NOW NOT BEING BEHIND IN PAYMENTS EVER!!!) an now he needs to pay in R2000 for the phone. You can not do this. You can not give him the *** phone, for free on a talk 300 contract, just to tell him a week and a half later ... ooooooops, we should not have done that so sorry, it is no longer free but you must pay. I know the shops are franshice shops but you are really going to lose many clients if this is how business is done!!!
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Stoklplme
September 30, 2010
Unwilling to replace faulty phone
On 27 April 2009 I upgraded to the Sony Ericsson C905. The phone was hardly one month old when I handed in for repairs on 23 May 2009. The problem was that the display was blank and there was no backlight. On the 06 June 2009 Vodacare returned the phone to me. On 10 October 2009 I handed the phone back in for repairs, again for the same problem and only four months after it had been “fixed”. I requested that the phone be replaced with a brand new one, but the store manager told me that this is only done after the fourth time. I fail to understand why I cannot get a new phone. The phone has been handed back to Vodacare for the same problem and this is clearly an indication that they can’t fix the problem.
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