I got an Ericsson handset on 07-10-07 with a 2 year warranty. In January 2009 the handset did not charge the battery any more. On 27-01-09 it was handed in at Vodacare Menlyn (job no.4343596) An SMS was received on 13-02-09, handset repaired and ready for collection. The handset was collected on same day, repairs guaranteed for 90 days When I tried to charge the battery, it was still not possible, it was taken back to Vodacare on 14-02-09 (job no.441025). An SMS was received on 24-02-09, the handset was ready for collection. When I went to Vodacare I was informed that the handset was not repairable because of soldering damage! I objected, the only place where soldering damage could have occurred was at Vodacare. It was handed in again (job no. 4444469). On 4 March an SMS was received that the handset was ready for collection, it was still not repaired, I handed it in again, it was went for higher level repairs (with battery and charger) (job no. 4493781). I never saw the handset again, numerous visits (30 April, 8 June, 10 June, 15 June) only resulted in promises that I will be phoned, it never happened. A letter of complaint was sent to Vodacare on 25-09-09, no explanation yet.

One of our users received new 3G modem, after installation needed to phone activation centre to activate SIM card, Phoned number printed on booklet, refered to activation centre 082 1945, holding on for over an hour, no answer...tried over & over.

It's now the next day... trying again.. 'we're transfering your call to the next available consultant', ' I hear the drums echo in the night, WE'RE TRANSFERING YOUR CALL TO... Turns to me us to say...'

Is there no one working at vodacom any more ?? Is there one person in Vodacom that is capable to answer a phone and activate a sim card ?

I went to vodaworld cresta, its the beginning of their new booklet I asked for a laptop the staff simply informed me that its out of stock. I asked when will they recieve stock the staff simply gave me attitude and ignored me. I went back an hour later to get information about the laptop as I really want it and need internet urgently. I waited about an hour in vodaworld standing at the counter no one helped me, there was about 5 staff members standing around, sitting and chatting to friends (this was not work related I could hear it from the chat). Other staff members standing around in the shop reading magazines and fiddeling on their phones (this was also not work related). The store was not busy at that time - no one helped me!!!

I have struggled for almost a year now to get Vodacom to assist with the signal reception in the area where i stay.(Sasolburg) They are, according to them, busy with the problem.Vodacom do receive their money every month and i struggle to get some work done after hours because of the signal problem. This is a waste of my time and money. I hope somebody will respond positively regarding this matter.

Yesterday aftrenoon, a consultant from Midrand (Sandy) called me to tell me that I had short-paid my account for the month. I asked him if I could pay the remaining amount at the end of the month with this month's bill and he just said yes. Never explained anything to me. 10 Minutes after talking to him my phone was barred. I called this morning at about 08:26 morning and spoke to a lady by the name of Ntombi, she said there was nothing she could do as it was the system that barred the phone. She said this witha a very lazy and I don't care attitude. Even when I asked her questions, the only answer she could give me is 'there's nothing I can do, its a system that does this'.

Are consultants jobs not supposed to be to help the customers, advise the customers accordingly and answer questions that they may have? I have to say, the service I received from Vodacom was really bad. Not impressed at all. Can soemmone call and explain this to me because I still have have questions which ahve not been answered. The consultant cound not answere them. I aksed Ntombi to ask her manager to call me but don't see that happening.