I took out insurance from Vodacom to cover my Xperia X1.The consultant signed me up for the premium band which is R12000.I have been paying R149 for the last 18months without any complaints.I lost my phone 2 weeks ago and decided to claim.The consultant had advised me if my phone was lost, stolen or damaged, I would have the phone replaced or I could upgrade and pay in the difference of the new phone and R12000.I informed the vodasure consultant (Raymond) of this.and he said its fine.They are only paying me R2800 as my phone is still available.WHAT!!!I asked him if this is the case, then why have I been paying insurance premiums for R12000?Raymond says that it is my duty to advise Vodasure that the phone value has dropped.I mean come on, I dont work with phones.All i knew was that phone was insured for R12000.I asked to speak to his manager and was told that he would call me within 15mins.couple days later and no phone call.I complained to Vodacom.they said that Vodasure is a separate entity and will refer the query to them.If that is the case then why have vodacom trademarks on the insurance form and why sell this insurance at vodacom stores?eventually Vodacom got Pieter from Vodasure to call me.the guy was extremely rude and from the onset was not going to help.Further email correspondence - "The client is claiming for a Sony Ericsson X1 with a replacement cost of R2882-95. As this phone is still available that will be the replacement. Insurance replaces the customer?s loss and puts them back in exactly the same position they were immediately prior to the loss, you cannot better yourself at the cost of the insurance company". If that is the case then why charge me R149 a month. I asked Pieter for a refund of all the excess premiums I have paid.He REFUSED! It appears that it is okay for Vodasure to better themselves at my cost. Today another premium for R149 was deducted from me even though I have queried it this from the 18th September. As per the Vodasure website, the premium value is determined by the replacement value of the phone.My premium has been R149 therefore my replacement value is R12000.This is disgusting service.are they forgetting that they are a service provider!!!

Just over a week ago my husband &I decided to subscribe to Vodacoms advertised BlackBerry. We began @ Clearwater but unfortunately once we had signed all the necessary documentation we were informed there was no stock. We patiently waited 5 days, each day being told stock will arrive that day, until I made the decision to go else where. Clearwaters service was helpful &it was due to headoffice not sending stock.

I made a few calls & found that Fourways has stock. We arrived to be told that unfortunately I need to have cancellation documents form Clearwater even though the contract was never activated. Bronwyn supplied the phone & requested documentation form Clearwater. Next snag encountered was until that paper work cleared the sim would not be activated. We reapplied in my husbands name. Sorry you cannot link 2 different credit cards to one name (separate billing). The final straw was when the application was declined due to fact we applied for another contract in the last 3 months. All this for R150month. 10 days later 8 calls & my sim still isn't connected. What will it take? Your franchising killing your brand, stores are not interested in service delivery.

I have already lodged a complaint about this and was told someone from procurement would phone me!! Still havent been contacted!!

Bought a Black Berry 6 months ago and the phone has been in for repairs 3 times. Phone cannot connect 3G as advertised, freezes, drop calls, does not have signal to name a few problems. I have written over 30 emails to Vodacom's Non Customer Service. Tried to speak to a manager but they are so well protected by the call centre ( I wonder if Vodacom has any managers ? ). A month ago Vodacom replaced the hanset with a new one ( so they said ). This was actually a second hand set. I traced the previous owner through the IMEI number and we had a very similair chat as he also received a second hand ' new ' set. Thanks for lying to me Vodacom. The 'new' handset is in for repairs as the 'new' handset has even more problems. Touch screen does not respond when touched.

Two weeks ago I visited the Vodacom store in Greenstone with my father for his contract renewal. The assistant was very helpful and we had decided on which phones we wanted almost immediately. The problem arose when we were informed that we would have to wait 2-3 days before we received the phones as they were still waiting on delivery. Since, I’ve been calling Vodacom Greenstone for the past week and a half, every day as they have been telling me they are expecting delivery. Not once was I called back to be given any feedback. When I called again today, I was informed that the phone we requested was not delivered to their store due to Vodacom experiencing constraints with regards to the supply of that phone. When I sought after more information from Vodacom head office I was told to take it up with Greenstone Vodacom. I think that this lack of communication between Vodacom and its stores is ridiculous. Why should stores be allowed to generate upgrades for phones that Vodacom clearly knows aren’t being supplied! Furthermore, how long does Vodacom expect to keep a customer waiting for a product that is never going to arrive?