|
Alivole
September 23, 2010
Very unprofessional and unfriendly staff
After my last month with Vodacom I decided to cancell my Vodasure insurance with them. I phoned and they send through a form I must fill in and fax back to them. I filled it in and faxed it back to them and phoned them to make sure they got it.
A Page Shabalala picked up the phone, but sounded like my phonecall woke her up. She was yawning whils I was talking to her and wasn't very friendly. Out of interest, I asked her if I would be billed for the whole month even though I cancell it now. She said yes. I asked her why a few times and try to explain my reason for thinking it's unfair. 'Aggg, it's like that. What can we say.' was her response. How the hell can you put someone with that attitude and 'expertise' at the phone??? This is how a 'provesional company' work???
I also want to know, why do you get charged a monthly subscribtion when your line is cut? It's not like you use it, is it?!?!?!? Please get back to me on this one!!! I would love to hear your reasoning on this!!!
|
|
|
Brakovic
September 23, 2010
We have been waiting 2 months for a phone to be delivered
I am sitting with the phone still attached to my ear 40 Minutes later waiting for Vodacomdirect to pickup the phone and assist me. As a Personal Assistant, it is my responsibility to handle all personal matters for my Director and with the shocking service I am being faced with, I dont know how to tell him that Vodacom is USELESS. Your clear lack of attention to customer needs and wants is shocking, I have previously requested that a change of delivery address be given to RAM but you have failed to do that as well and now I have to waist another hour hanging on for one of your useless staff to try and assist. Is there any possiblity you can get more competent staff who will manage time better to ensure a more prompt response to clients.
We have been waiting 2 months for a phone to be delivered and when it finally does arrive, it goes to the wrong address because of failure to update information at the clients request.
|
|
|
Crabomir
September 23, 2010
Incompetence at every level
I contacted the call centre in July to change the email address at which I receive statements and itemised billing for my 3 accounts since I was changing jobs. I called in August to tell them that I did not receive my statements and AGAIN gave my new address. When I did not receive statements in September I called AGAIN. At their request, I faxed written instruction to them which was signed and had a copy of my ID attached asking them to change my email address.
This month I AGAIN got no statements or itemised billing from them. When I called this morning, after holding for 18 minutes, Cynthia said that she can't help me, and that they cannot re-send this information to me! It is my account, why not? I cannot get the statements or itemised billing, but they will definitely debit my bank account, and CHARGE me each month for itemised billing!
When I asked to speak to a supervisor, I was told that the supervisor does not take calls!
|
|
|
St.tousse
September 23, 2010
I am ready to throw this vodacom 3G card into the dustbin
I had good 3G signal 2 days ago. Suddenly all I could get was weak GRPS. The call centre insists that it is my computer and nothing to do with the actual Vodacom signal. For 2 days now I cannot get 3G at all, having had relatively consistent service until now. How come its my computer? I am ready to throw this vodacom 3G card into the dustbin and get MTN. My partner has MTN and has no problem with signal.
|
|
|
Smurff
September 23, 2010
Vodacom appears to be completely unable or unwilling to rectify the problem
I also have a problem with the signal dropping and in general unreliable. I have reported this to no avail. Today I am off to MTN, where hopefully I can resolve the problem. I would advise others to do the same as vodacom appears to be completely unable or unwilling to rectify the problem. I note that the CEO has the audacity to report in the Sunday papers that we in South Africa are getting a similar deal to that overseas. He is completely out of touch with reality.
|
|
|
Strizhnikov
September 23, 2010
I have not had any feedback regarding my query
I took out a contract on 4 October at the Vodashop in Cresta Centre. I migrated my number from Virgin Mobile and received all the necessary sms's relating to this and provided the 'sales person' with the pin number sent to me. I also received a confirmation that the porting request was authorised. My sim card is still inactive today. I went to Vodashop on Monday afternoon and was advised that it would be done on the 6th. It is now the 8th and I still do not have use of my phone. I have logged a query via the vodacom4me site on 6th but from past experience I know that it is unreliable. I have not had any feedback regarding my query. They also seem to ignore the fact that you request them to contact you via email.
So far the only good thing about this experience was the Sales person completing the paperwork but from the time that I had to pay at the counter it has only gone downhill. The Manager is extremely rude and needs some training regarding Customer Service. I should have looked at all the other Customer complaints and possibly taken my business elsewhere.
|
|
|
Meskntine
September 23, 2010
Debits my account before i even got the contract
On the 25th August 2009 i applied online for a samsung star special they had for R89 per month the application went well and i get an email to confirm application successful a week later i get a call confirming the application.two weeks after i applied still no phone i try calling their call centre to confirm or query the contract .the call centre agents transfers you to every one accept the correct department and their attitude stinks.I try calling to cancel the application thinking if this is their pre sale service how is their after sale service i dont want to deal with them any more i get put on hold for 45 minutes eventually i get a emial address who i then mail to cancel this was on the 17th sept 2009 on the 25th sept my account is debted without my knowledge and no phone ! HOW CAN THEY TAKE MY MONEY WITHOUT DELIVERY !!!I DONT WANT THE PHONE yet after they take my money they deliver and i dont want the phone anymore now i am trying to get my money back spoke to three departments and get transferred all over accept to the correct place where i can get my money REIMBURSED !!!
|
|
|
Nomande
September 22, 2010
Avoid them like a plague
I took out a new cell phone contract on Sunday 4 Oct 2009. Faizel, the person assisting me was extremely helpful in resolving all my queries. (However, the Manager of Vodashop Cresta is an extremely rude person that does not understand the concept of Customer Service. Shame!)
I needed my cell phone number migrated from Virgin Mobile. I received sms's providing the necessary PIN and confirmation that porting my number was approved. On Monday afternoon I happened to be at Cresta again and popped in to ask why my SIM was still inactive and was advised that it would be activated by Tuesday and that it is normally done within 24 hours. It is Wednesday the 7th and my SIM is still inactive. I use my cell phone for business and as you can guess it's been extremely difficult not being contactable during business hours. Please will someone tell me when my SIM will be activated!! I have logged a query via Vodacom4me yesterday but for some reason they never communicate using the method I request which is normally via my email address so I do not expect too much from them.
|
|
|
Fxmen
September 22, 2010
Is there no such thing as good srevice anymore
I ported out from MTN to Vodacom last week on a new Blackberry contract. And I have had nothing but headaches from the moment I switched over.
Wed: went into 3G store Cavendish applyed for a Blackberry Bold on a Blackberry Talk 240 contract. Was told stock would arrive later that dy. will be phoned by Thurs
Thurs: no phone call. go into store, find that phone had arrived but noone bothered to call me. Signed a contract but the consultant made a mistake and only put me on a Talk 240 contact. So he tried to rectify this by adding the BB service. A 30 min sign up took over an hour.
Sat: 3 days, still not connected. Phone Vodacom. Find out that the port had been set up for 30 Oct, a month later! Have to go into 3G again. Found a consultant lying on shop floor cause it was hot? They then promised it would be sorted out that night.
Sun: finally get to use phone
Mon: have issues with phone freezing and not connecting to laptop
|
|
|
Emkille
September 22, 2010
Lack of response after application for contract
I applied online for a contract. After a week I received an e-mail saying that my application was successful. Since then (2 weeks later), I have sent e-mails requesting that a consultant contact me so that the contract can be finalised but to no avail. I have tried phoning their customer lines but you are kept on hold for so long that eventually you just hang up. Once I held on for 35 minutes listening to the same prerecorded messages.
|
