On the 29th of Sept my mother upgraded her contract. She was given a brochure where the phones she was eligible for, as well as extras, were indicated in the sales person's handwriting. After signing she inquired about the voucher she was promised, but was then told it is not applicable for her contract. She was also told that the 'sales person is new' How can customers be expected to pay for 'new' peoples mistakes!?!?!

We sent the shop an email stating we want the voucher, or at least the opportunity to return the unused phone and re-select a phone based on honest information this time, since the first selection was based on the extras that never came. If one of the above resolutions could not be reached, we informed them of our intention to file a case in the small claims court. James then phoned stating my email makes him feel threatened?!? He also stated that he never refused to help, yet when my mother approached a member of the management staff she was told the 'person is new'. He also claims he would like to help, but remains unwilling to state how in writing. I have asked in my mail for a postal address where a summons may be delivered, but I am still awaiting a response.

The heading says it all! I purchased a 1 gig data bundle from Vodacom and they only gave me 700mb.Thats 300mb robbed. I have emailed them with this information but they have still not come back with a explination.

I am trying to get through to the Vodacom Direct call center. I have been holding on for 15 minutes now to try and get some feedback about the progress of my application. I reckon that is too long to wait.

My phone was stolen, and the %$*&%$ who took the phone ran up a huge bill of international calls (about R6000). I went into Sandton City Vodashop to have the sim locked, and was told that it had been done and that the new sim would be active in three hours. Apparently the Vodashop was actually unable to swap the sim because the sim was locked... (i.e. no calls can be made from the sim) The following day when I still could not use my new sim, I called vodacom, at about 9, and was told that the sim swap had just been done, but that the phone was now definitely locked. In fact, calls were still made on the line until three hours after that, when the sim swap actually happened. Vodacom personnel told me that it was not my fault, and that the vodashop should refund me. The vodashop owner was very helpful, and admitted that it was definitely not my fault, and pursued it as far as he could, to no end. So despite everyone agreeing that it was not my fault that all the international calls were made after I requested the sim lock and swap, Vodacom still charges me for the calls. I call that theft!

Not sure why Vodacom has a helpdesk, I have just spent just over two hours on a pphone to Vodacom & nothing has been resolved. I've tried to add a new line to the existing business contract we currently have. This was declined. I phoned the helpdesk to try & find out why the contract was declined. When phoning it was suggested that I speak to Kagiso @082 1946. They don't know who she is, but put me through to accounts, after repeating the same info, they suggested I speak to acquisitions dept, who in turn said Accounts are not doing their work properly & I should speak to them. I spoke to Godfrey at accounts & he said I should be speaking to accounts - Guys, I really don't care about your internal conflicts in the company, please be considered to the Customer. I received an sms saying the new contract has been approved. Phoning to try & clarify the conflicting information, I was told I never received this sms (082 1941) I have the sms to prove it. Seems like Vodacom has forgotten about their Customers & only worry about their pockets.