I have been trying to sort out my account for the past three months with no luck. I have had a 3gb Data Modem with Vodacom since April 2010. In March 2011 I suddenly received an account of R927, upon which I decided to not used this modem anymore and used a Cell C modem to download e-mails and go on the internet. I only used the Vodacom modem for sending the odd e-mail here and there and yet received a bigger account in May of R1, 300. I phoned the customer service and was told that my data usage was because of automatic windows and microsoft updates, but was told that a technician would contact me back, which he did, but again no luck. The technician told me that the Customer Services person was talking nonsense and that it could not be the automatic windows and microsoft updates, but he reckons that it was spyware. When I told him that I have Kaspersky Internet security, he could not explain, and just said that that is what I used and that is that. I asked him to then pull my account records and prove it to me, upon which he answered that can not be done. I then went to the Customer Service Centre at the Canal Walk Shopping Centre, and dealt with the Supervisor there. Mr. Mansoer Barnes told me that the Technician was talking nonsense and that my account records can be pulled and after filling in a form and he took a copy of my ID I was promised that he would pull the records and come back to me. It has been 2 months ago and still no word from Mr. Mansoer. I then called 082 155 and spoke to Romeo Meyer who promised me that he would get the right person to look into my problem and get back to me. He was very understanding and helpful, but yet again it has been two weeks and still no word from Mr. Meyer. I again phoned 082 155 and was told that they would send Mr. Meyer a message to phone me back, but refused to give me his e-mail address. Another week has passed and still no word from Mr. Meyer. In the mean time debit orders are being returned on my bank account and costing me a lot. I am at my wits end, what do I do and where do I go from here??

I received my BlackBerry at the end of January and HiCell Standerton. I was able to pay in R200 and could receive a Black Berry 9800 but because they were on back order for 6 months I didnt want to wait so long, so I decided to take the BB 8250. I have had several problems with my BB since I got it. at times it has no signal or is constantly on GSM. When my phone is on GSM I can't receive calls, BBM's, make calls, whatsapp or facebook on my phone. I took in to the Vodacare in Potchefstroom, they fixed it and gave it back to me. The problems persisted. But this time more problems were added. The phone froze, it stopped ringing and the network still didn't work. I took the phone back 2 weeks ago and they had to send it through to Vodacom to get it fixed. I then received a new 8250 because my old one couldn't be fixed. I received the phone on the 6th of June. Today (7 June) I took it back because the network still didnt want to work, the phone has trouble going on the web. My BBM messages and whatapp messages take about 2 hours to go through. you can imagine the inconvenience. When I took in back to Vodacare today, the lady said that she can send it back and they can try to fix it. In Potcherstroom I stay in the "Bult" area. they lady says that there are network problems on the Bult. that is unacceplable. Vodacom is probably the largest service provider in South Africa, I would assume that such problems should not be happening! I am very dissapointed in Vodacom. I asked the lady at Vodacare if I can't pay the extra R200 (like I wanted to do in the first place) or whatever and get a new 9800, by which she replied that I should go to Vodaom in the Mooi Rivier Mall. When I got to Vodacom there was a guy wo didnt know anything, he was playing games on his phone when I got there. He said that they cant help me, I should go to Vodacare, when I went back to Vodacare the lady said that they (Vodacom) should be able to do it. Whose problem is it??? Not one of they thought to pick up the phone and phone someone to ask what can be done. What happend to the Customer care? She took the phone in again, but I know that I will probably get a new one with the same problems. Most of my frieds have the same problem with EDGE but very little go to complain because of the inconvenience when the phone is sent in. So I ask you, instead of sending me the same phone over and over again, can't I pay the extra money and get a 9800 or 9300 with 3G that would actually work. I took the BB because of all the "free" services but now I can never use any of those services thanks to the Bult that doesnt have EDGE. I am wasting money on phoning or sms'ing where i could just BBM or Whatsapp most of my friends. I would like to know if I could cancel my contract, I'm tired of struggling! You can take my BB, just release me of my contract! MTN and CellC has much beter network coverage where I live. My neighbour is MTN and has always got EDGE. I dont know who to go to anymore, because the people in Potch are useless, all they can to is send my phone to be fixed but that is not the problem. The network coverage is the problem, and that is, after all, your problem. My dad has been a trusted customer for a long time and we have never had problems. Now nothing seems to go right. It doesnt seem right that I have had the phone for 5 months and it has been sent in three times.

I have already received 5 reference numbers. That ridiculour. And everyday its the same story "we will get back to you in one working day".

I am sick and tired of Vodacom. Ive been struggling to get a respond out of them for three months. But now I have decided to post in an all the customer complaints websites, local and national newspapers so that everyone can become aware of their pathetic service.
This is not the type of service I will expect from the countries "Leading Service Provider"!

I have a complaint about the service got at Vodacom East London South Africa. I applied to uprade my contract last year July 2010 and they approved so I got a laptop. I asked them to make sure that the airtime that I use to internet is controlled and when the free one is used I can topup and they agreed. To my suprise I got R2000 worth of bill in September and that affected my financies to such an extent that my car was not paid. I phoned them and know one seemed to help. My bank account get so messed up as a result I could not keep up with my monthly payments.

my contact no is 0741597480 and the contract no with vodcom is 11664858

Applied for a new vodacom contract on 2009 September the 6th. I signed a contract for per second billing. After a year I enquired why my account seems high on which I was inforned that the my contract was submitted as per minute and not per second. I lodged a formal complaint at the vodacom call centre on which on 2010 November I faxed a copy of the contact to them. I received a sms from Vodacom to sconfirm that the contract was rectified and before December 2010 they will let me know how they will reimburse me for the year the breach of contract took place. Today is 15 June and after I lodged a complaint against the complaint not being settled due to the reimbursing, I received a sms which they wabted a copy of the contract again!!! Nobody can assist me at vodacom and after today being transferred to 16 different consultants I an desperate for help and resolvment of this issue Ref nrs as follow; s2-DDM2E-EONXR and S2-61Z3J-JVACN and S2-D2L33-3LFYL please help me?

I Have upgrated with a new phone few months ago and The Manager at the Sasolburg Branch asked meif we want Insurance, and we said yes, because it is an expensive phone and we bought it for our daughter. the phone is a Sony Ericson Aino. When the phone fell and we took it to the Vodacom branch they said there was no ionsurance on the phone, I complained thet and they filled in the forms a second time. When my daughter took the phone in again on 30/03/2011 for a repair and she asked them if they activated the insurance and they told her no, there is not any insurance on, so she told them again to activate the insurance on the phone. Today they told me the phone came back from repairs and it is a "BR" Beyond Repair... Now I don't have Insurance that I aked for 3 times. I must pay for a phone that I can't use anymore... If they did their job as they should this would not be happening to me. Please assist me with this.