I have a DSTV contract with Vodacom. They have debited my monthly payments from my credit card for the past two years or so. Suddenly on 1 Oct 09 my DSTV was disconnected. Called Vodacom to enquire and was told my bank rejected the debit order for Oct 09. Called my bank, was informed Vodacom presented incorrect details for the debit order, that's why it was rejected.

Have tried for 2 days now to get hold of the DSTV accounts dept at Vodacom with NO luck. Tried for 3 hours yesterday and today for 5 hours, their customer care line disconnects the moment you are to be transferred to a consultant, after holding the line for almost 20 minutes at a time. It got better later on, when the voice prompt at customer care declared 'due to unforseen circumstances this service is not available'. I am without my DSTV service from 1 Oct and the earliest I might get hold of them is 5 Oct. They did not have the decency to inform me of the problem, just went ahead and cut my service and now I must sort out the rubbish that they, Vodacom, have caused. Vodacom's customer care must rank as the worst in the Republic. Why don't they close it, it will make no difference? Absolutely useless.

I applied for the new blackberry curve on vodacom's website about a week ago, it said that i will get a response from them soon (48hrs). I did not hear from them, and decided to send an email to sales team (email provided). I have tried to phone them, you get through to a voice recording saying that you must have your ref. number ready, well, I dont know what ready it, because you could decay before they ever answer the phone...So no luck phoning, I then checked by chance my current airtime balance, and to my surprise, I have spent almost R50 on the calls to them, non of which have been answered. I think it is so poor that they A: charge you for a call to them. B: Never answer the phone!

I dont know why I dont take my business else where...

A month ago I decided to bring my business to vodacom by porting from cellc. The only reason I did this was because Vodacom is the sole supplier of the iPhone. After numerous attempts to find out what is going on I have still not been able to find out any information regarding the availability. My previous contract is about to run out and so far my decision to pad Vodacom's profit margin has been met with nothing but regret. I am happy I haven't actually signed with Vodacom, so I still have options.

I would love to know how long I will still have to wait for this phone. with every passing day it seems to become a little less worth it

I still wonder if a response I got from Vodacom's Representative through hellopeter it was just to hold my mouth. I expected a 24 hours feedback from the investigation as stated but no response to-date. This is absolute derailed service. It feels so unfair to treat a more than 10 years loyal customer.

For almost a year I have been using an iPhone 3G 8Gb handset with all the features (internet, mail etc) working perfectly. Recently I ported my number from Autopage to Nashua Mobile and the service was suspended. I have tried *111# only to discover my phone is undiscoverable. Trying to set it up via Vodacom4me also produced that there are no settings for this device, funny how it worked for a year and then just disappear… Anyway, my (main) complaint is with the call centre. After hanging on for 65 minutes without being helped I was cut off. Still sitting with an excellent office tool without any office features. Please Vodacom, get your staff to answer their phones and do what they get paid for, I’m not asking for miracles only for the service I pay for.