Recently I have noticed that NONE of the messages I send reach my family members even though vodacom has charged me for each sms. I send several smses abroad as well as within South Africa. Over the last 2 weeks I have spend roughly R40 - R60 worth of airtime on smses that have not reached. I don't know ow long this has been happening but I am aware that it has been a problem for the last 2 weeks.

I proceeded to phone vodacom customer care on '111', spoke to a very nice lady who put my complaint through immediately (kudos to her). But within a day I received this message from vodacom: 'Dear Customer, you are charged for sending a message(using the service) and not for the delivery of the message. Delivery of an SMS message depends on the availability of the recipient. Kind Regards, Vodacom'

This however is non scene, because why can I send the same message from another phone to the same number and it goes though, the recipient is available then.

Either way, would like some proof that I am getting for what I pay for, and if the service was not delivered I sure as hell would like to get my money back. Send me some proof vodacom! If you can't do that, send me my money back.

I was told that vadacom was the best to take out a contract with. Upon filling the required forms and submitting i was told this was approved and when the sales consultant looked for the phone he was told there is no stock. so he told me i can have it about a week later. A week later when i called i was told that stock is still not available This is absolute nonsense. Why does vodacom advertise when they have no stock? I have given them my banking details now i have concidered going to another service provider who does things the correct way how do i know my details will be secure. I am very disappointed in Vodacom. I have always told people that i enjoyed having vodacom network and they should try it. But now i think i have to state otherwise.The service at vodacom is pathetic.

Ever since I ported to the Vodacom network, I've had endless problems that eventually were fixed - so I bared inconvenience but I've just had enough.

I still can't access the Internet with my phone. I called Customer Care to report my problem and the agent didn't know what to do - in fact she was somewhat rude and uncooperative asking me what I'd like her to do about my problem... I suppose fixing my problem didn't seem obvious?

I have the settings, my phone works, but on a web connect I get the error that the data packet isn't available and that it's a temporarily network problem -- for a week! I did connect once before but not since then. Vodacom has such bad service I wished I stayed with my previous network!

It seems it is impossible to contact Vodacom Direct via their call centre, email or by leaving numerous 'call me' messages on their website. I have been trying to contact them for three days regarding a new contract order. Do they actually exist? I even tried to call at 8am as their call centre opens, I held on for 17 minutes. No call centre can be that busy at 8am.
Am I going to get a response and will I actually get the phone I ordered or do I go directly to a Vodacom Shop and order my phone there? There will definitely be less stress, and judging by other complaints on Hellopeter I won't have to wait 3 weeks to a month for my phone. Vodacom Direct website promises I will get feedback within 48 hours and my phone within 4 days. It seems all their promises are empty. Please will someone from Vodacom Direct respond AND DELIVER on their promises.

A couple months back i got a call offering me a top up contract, which i agreed to .to date i havent received my phone, but Vodacom has debited my account last month and also not on the date i agreed to with the person i spoke to on the phone, i tried calling the numbers given to me which was 082 1950, 1946 ... but no one was able to assist, i was transfered from pillar to post .vodacoms call back service is a waste of time as no one calls you back, What do i need to do to get this sorted out.