Even though Vodacom did follow up on my complaint (11 September 2009), it was only when it had been escalated to this point that this matter seemed to receive ANY kind of attention. HOWEVER, that being said, two weeks after posting my initial complaint, I am STILL no closer to having received my new handset. As a potential new business client I am utterly appalled! Vodacom Direct’s gimmick is “Free Sim, Free Connection, Free Delivery, No Hassles … Isn’t it EASY”. NO IT HAS NOT BEEN!!! LIES, LIES, LIES! IT HAS BEEN AN ABSOLUTE NIGHTMARE! I've decided to stay with my current service provider as I have NEVER experienced this type of service. I was a fool to even consider Vodacom to begin with. MTN is indeed the BETTER CONNECTION!

Today 10092009 I had the unfortunate experience of trying to sign up a vodacom contract at the Metro Store in Vodaworld. I applied on Sat 05th Sep for the Nokia 2630 with a free TV and DVD. They claimed that there was no srock and asked me to come back during the week. After numerous phone calls I spoke to the manager Ozayr Carrim, who advised that there was stock and I should come in. Having taken time off work to go to Vodaworld, I approached Ali Moosa(sales rep) asking for assistance. He was rude and arrogant demanding to know who assisted me on Sat, but I was unsure. He became extremely irate when I could not remember. I asked why this would be an issue and if he could please assist, given my limited time. He was trying quite reluctantly to find an excuse not to help and kept sending me elsewhere for assistance in the store and proceeded to raise his voice in a condescending tone. I asked for the manager and demanded an apology for this rude behavior and even then Mr Ali Moosa refused to admit that he was rude and kept making excuses for his behavior. This is a pathetic display of customer service and a poor reflection of vodacom.

I have 2 Motorola Z8 handsets. One of them is shutting itself down so often that it is unusable. Vodacom did repair it, but after getting it back its condition has not improved at all. I still have a few months to go on my contract, and I took good care of the phone. Now I am sitting with a broken phone, while still paying for my contract. Time to dust off one of my OLD phones.

I was recently advised by Vodacom that my contract is due for an upgrade and Vodacom was most happy to do this and take my money yet when it came to delivering the phone they have been advertising- the new Apple iPhone 3Gs, suddenly there is no stock across the whole country. They can’t give me an idea of when stock will become available – they can’t even tell me when they will be able to tell me when they will find out when stock will be released – no information available at all. This is false advertising- they are advertising a product yet when you purchase it then suddenly it is not available and even though we are on the new upgraded contract now we don’t have the phone which is not how the contract works.

I purchased a blackberry on the 19th June 2010 through a Vodacom Weekender Package. Unfortunately the phone I received that day lasted 12 days after being switched onto the system/network/fully functional, and it went in for repairs for +- 3 weeks on the 4th July 2010 for display (only) )(it should also have been for power). After much bickering, I received what Vodacom likes to call an “exchanged refurbished” handset (in other words a second hand blackberry) which was also faulty and then had to go in for repairs on the 17th August 2010. I received another “exchanged refurbished” handset after that, which also then had to go in for repairs on the 1st September 2010. I’ve gone through 3 blackberry’s already, expecting the 4th, perhaps I will get it by the end of this week, who know. I’ve asked them repeatedly for a new phone, but they deny over and over again.

- why do you not allow them to give their customers brand new blackberry phones it their customer has had so many issues with in a time period of 2 and half months

- why have I been advised that no matter how many times I bring the blackberry in for repairs, be it 10 or 18, I still will not receive a new fully functional phone, and I still have to pay for the contract when I don’t even have the phone

i've heard the 7 day return story far too many times, but does sending a phone back 3 times and getting 3 second hand phones in place of your original brand new handset also not constitute that you should get a new out of the box phone for all the inconvenience and trouble caused?