Vodacom customer care consulants are the biggest disappointments to the HUMAN RACE. LIES is what drives us SHOULD BE VODACOM'S new SLOGAN. Still waiting 4 months for an upgrade phone that was never in stock but you will charge the upgraded package rate...ITS NOT ABOUT THE PHONE BUT THE TARRIFFS...WhaT UTTER ***????? tHANK YOU ICASA FOR INVESTIGATING THESE BUNCH OF *** ***.dOWNGRADE MY PACKAGE & I WILL DEFINATELY SEEK A BETTER PACKAGE wIth MTN, who cares as long as the red & green BUtton on the phone works RIGHT ***???? NO new phone, NO NEW CONTRACT!!!

I can't log onto any sites using Vodacom 3G. The service is so slow and pathetic!!!

The Call center never answers any calls and i'm sick of being on hold for more that 40min at a time 'If I have to hear that GD Toto song 1 more time... I'm going to loose it'

So on the 1st of August 2009 I ported my number ' Which was a pleasurable experience.' Then I was informed that they didn't have stock of the iPhone 3Gs which was fine and I would wait.
I then received an email from Olga Moholo informing me that the stock had arrived and would be delivered on Friday 21st August 2009 or Monday the 24th. then explained to her that it must be Friday as I was away on holiday on Monday, then guess what? RAM delivered on Monday when I wasn't there, they then deducted the amount of R648.00 for something I don't own. Thats when all the fun began trying to get hold of someone for some answers and re-deliver. It was a nightmare!!!

So after they told me they gave my phone to another person, I just gave up and said 'I don't want to be part of Vodacom and they just don't care about the individual, they make so much more money from PrePaid.

Now I'm trying to get my R648.00 back, its been 3 weeks now and I NO luck. Just give me my money back!!!

Gave in Nokia cell phone with problem playing music files. Told me they would send it to technicians to do a software upgrade. Waited three weeks and had to pay R150 for repairs. Did payment and waited three more days for phone. When phone arived it still had the same problem and seems like nothing was done about it. Told the lady at vodashop that it was having the same problem, she said she will send it again and it will take nother 18 days. It was unexeptable as i needed my phone. Went to one of our shops in sasolburg who does repairs on phone. There was an IC replaced and the phone was fixed within 2 hours. It costed me R200.

My question is what is the use for technicians if they dont know what they are doing and what is happening to the money i payed, and got no service.

I’ve been a client of Vodacom for about 10yrs now. My father had to sign for me since I just started Varsity. 3.5yrs later I requested a transfer of ownership. I received confirmation and the money was deducted from my account etc. Recently my banking details changed so I informed Vodacom. I was informed that the account is still in my father’s name, 6.5yrs later! I spoke to Anel Coetzee, the Manager of the Email Contact Center. She requested a copy of my ID and proof of residence. She said she will get it sorted.

Monday Anel informs me that they will need my father’s signature, AGAIN, for the change of ownership... ridiculous! They can give me a new cellphone every 2 yrs without my father’s knowledge but I can’t update my details? Unfortunately there was no other way, so I reluctantly agreed. She then offered me a month’s free subscription for the inconvenience caused, which I declined. I don’t want any freebies, just fair service! Yesterday I was informed I will be liable for an R131.58 administration fee for the change of ownership! It wasn’t my slip up! After I complained Vodacom said they will foot the bill. Sorry, it’s too late. You have just lost a loyal client of 10yrs!