I have been trying to get a response from someone who have actual ability to make decisions. I have been calling the VODACOM 0821944 service repair centre since Friday without any satisfactory response. Empty promises from the call centre operators that the supervisor will call me comes to nothing. One brief discussion with the supervisor lead to an empty promise that his manager will call me. This did not happen.

My query relates to an Apple iPhone which has been faulty in the way it connects to the network from the day I got it. It is a known problem that a large number of iPhones do not connect to the network properly and drops calls and the network intermittently. This is not detrimental but is a source of constant irritation, so much so that I eventually booked the phone in for repair or in the case of the iPhone nothing can get done to it in SA so it should be replaced. 7 Days later I get the call that the liquate indicator on the phone shows red. The phone has never been in the water or has in any way suffered damage or loss of operability due to liquid.

No one is getting back to me that I can have a satisfactory conversation with. Worst service in the country!

I took out a cellphone insurance with Vodasure at the Vodacom Shop in Melville campus square. From then on - i was religiously paying for my premium, money paid on time and never a problem. Recently I fell victim to the crime of JHB with my fone being jacked from me. So i went to the police station and reported my phone stolen, now the catch with Vodasure - is that they are standing on a pedestal and saying that i had a wrong sim card in the phone when it went missing. Granted, I understand such - even though such was never explained to me and according to FAIS - i stand to be corrected - but those who are service providers need to explain fine print of the contract - i was told to sign and I signed. Now my phone went missing with my pre-paid sim card, the contract sim - which was the one listed in the insurance was damaged and since my mother took out the contract on my behalf, only she could do the swap not me. Hence i opted to use my other - which did not hurt anyone - i mean - the imei number that is on the insurance is the same as that of the fone that got jacked. Its a rip off - explain these terms before luring us to signing up. Such is not right maan.

Tried to get an early upgrade on one of my four (4) contracts with Vodacom only to be told that it cannot be done as I do not spend more than R800.00 on the one line!!! Well if thats the case it seems the more you spend the more aooreciative Vodacom is !!! Low spenders means nothing. You guys have just lost one of my 4 contracts.

Your 3G service is a disgrace. This complaint, like the countless i have left with call centers will no doubt fall on deaf ears. Vodacom has grown to the size where it no longer needs to listen to complaints of its so called valued clients! I can get online maybe 35% of the time. I only work on Prepaid data bundles to avoid signing yet another contract with you. When the bundles run out, i get no notice or warning, and my airtime is happily eaten away at your OUTRAGEOUS and INFLATED out of bundle rates. To see R900.00 go down into the mysterious pool of unexplained billing in one week is just a reminder that when a company reaches the size of Vodacom, it no longer is accountable to the complaints if its so called valued customers. I have been using this service for three years. After this last week of loosing countless working hours to down time, i have but the bullet and decided that even TELKOM, is a better option than this rip off service that does not deliver and charges me a fortune to wait around and pray that South Africa's leading telecommunications company might actually deliver a service worth 1% of what it charges for. Its an Absolute DISGRACE! Shame on you.

In response 2 reply from Vodacom 's Rashieda Jattiem, thanks for responding 2 my previous complaint. I have since cancelled my contract with vodacom due 2 the bad service experienced at Vodashop Cresta. When I cancelled the contract I asked for proof of cancellation, I was given a report on the transaction on which I could see that my request to activate 2 the correct number I made on Monday 31 Aug was only requested by them on the thursday around 12h, almost 3 days later. They made a mistake in the first place & then waited almost 3 days 2 put in the request 2 correct it & that was after I have informed them already telephonically & via email that I was going 2 cancel the contract. My number has been deactivated by vodacom since & will now take even longer 2 reconnect to cell c. Worst of all is even though it was their mistake, except for the apologetic salesperson, no one at the store said they were sorry, no one responded to my mail and no one contacted me 2 inform me of any reason why it was taking longer. I also find it unacceptable of management to laugh at customers behind their backs for getting upset when they failed to deliver a service, its rude & unprofessional!!!