Vodacom
| 5 stars | | (0) |
|---|
| 4 stars | | (0) |
|---|
| 3 stars | | (0) |
|---|
| 2 stars | | (0) |
|---|
| 1 stars | | (311) |
|---|
|
Category: Electronics
Contact Information
South Africa
|
Vodacom Reviews
|
Keanne
September 1, 2010
We are unable to make calls, receive call and we cannot use the credit card machines
As of the 1st Sep we started experiencing problems with cellphone reception. We are unable to make calls, receive call and we cannot use the credit card machines. I phoned Vodacom on the 1st & 2nd and have two Service Request numbers, on the 3rd I received a call from them and during the conversation the signal cut out, nobody phoned back on the landline number I provided! This morning my MD gave me a real earfull and once again I phoned the call centre. They advised that they are still working on the problem, but did at least phone the MD and advised him. How does Vodacom expect to have loyal customers if for 5 days our business (in the adventuretourism sector) cannot receive calls from our customers? If we cannot communicate with our customers how are we expected to pay for a service which we are not getting? Does it really take 5 days to attend to a problem? Surely Vodacom have better infrastructure than this? We are expected to pay their bill but they do not compensate us for the loss of income! I do find this absolutely unacceptable.
|
|
|
Eimire
August 31, 2010
Stay far away from them
Well generally i feel vodacom is ripping people off this is daylight robary . logically when i enter into a 24 months contract when 24 months ends the contract should end, not with vodacom they wanna capitalise on a simple mistake made by people of not reading the fine print, apparently the fine print comes and bites u where it hurts the most. when u wanna breathe of the subscription fee u get a suprise of your life they are there in your bank account...
WARNING People after the logical 24months contract u need to tell them to end a contract that has ended.
|
|
|
Elemaner
August 31, 2010
Vodacom steals our money
I received a sms from Vodacom that they recorded unusually high usage on my data account. For the past month (August) I could not access my data usage to see how much of my 1GB data is left. I did not receive any SMS's on my data card to say that my data bundle has been depleted. They could however warn me with a SMS on my cell phone after I used more than double my bundle on my cell phone witch is linked to my data contract that I need to pay them a small fortune. Why could they not have warned me that my data bundle was finished on my cell phone?
When I took out this contract I asked that when the data is finished that the thing must stop working. When I queried about that they told me that it was only compulsory for the first 3 months and then they removed it. I did not ask them to remove it. I now had to re-apply to get the bundle capped.
Bottom line is Vodacom is catching lots of customers with this and the poor customer must pay. Why did they remove the cap after 3 months? I budgeted for R349 per month an not R2300. Vodacom’s service ****s.
|
|
|
Xarinnio
August 31, 2010
5 days and still not activated on the correct no
I have signed a weekend everyday contract at Cresta vodashop on Saturday 29 August between 10:00 - 11:00 the morning. I have cancelled my contract with Cell C in time (due to bad reception where we stay) and arranged with them in time to go back to prepaid so my number is available for porting to vodacom. The Sunday when my new contract was supposed to be active, I received a sms saying that my number portal have been approved and succesful, then received another sms later on the new phone stating that my new number is something completely different. I phoned all the different vodacom customer care lines and porting numbers Sunday afternoon and they advised me to go back to the store. Monday I went back to the store, waited for over half an hour to see a manager (which never happened) and then a (very apologetic) salesperson helped me, gave me a new sim card in exchange for the old one. He said that it would be activated in the next 24 - 48 hours, this 48 hours ended yesterday, wednesday 2 Sept at 17:30 and my new contract is still not activated. I phoned and mailed the store before 8:30 this morning, no response yet, if this is the type of service, I will cancel both contracts!
|
|
|
Karpetas
August 28, 2010
You guys really should work on your customer service
I complained last week about the bad service. Not I finally received my phone for a NEW CONTRACT - without a simcard! You guys really should work on your customer service! How am I supposed to phone without a simcard?
|
|
|
Nyxman
August 27, 2010
Those monkeys at Vodacom still haven't sorted out the problem
Those monkeys at Vodacom still haven't sorted out the problem. I wish they could put their money where their mouth is.
|
|
|
Lonesome
August 27, 2010
I have been unable to use my 3G data card for a long time
I have been unable to use my 3G data card since Friday 28 August 2009. When I am able to connect its at less than 1KB, rendering the service useless. While the call centre people are all polite, they clearly have no clue what the problem is. Except that there is a problem with connectivity.
Vodacom, you are very effective at using the SMS service to advise me of things when it suits you, but in this case nothing. I believe that as a customer I should be advised what is happening, and given a time frame when it will be resolved. Your constant messages on the 082 number that there is a problem, tell me nothing I don't know already.
I am tempted to find a way out of the 24 month deal with you, and I am sure others probably feel the same way.
At the very least, I will lodge a complaint with the telecomms regulator, for what its worth, and hopefully you get the fines I have read about recently.
You should realise that you have competitors, and that people like me who are usually brand loyal customers will go them if not treated with respect.
|
|
|
Ailleno
August 27, 2010
Stay far away from them
I submitted an issue on the 250809 and recived feedback on the 27th. I was asked for my IMEI # which i sent through. This matter is now a week old and i have still had this matter resolved. This matter in my opinion is not being treated with urgentcy.
|
|
|
Trubman
August 26, 2010
I am still waiting for feedback from Vodacom
I posted something for Vodacom, regarding my migration and the mess up with that- Im still waiting for feedback and no one has bothered to call and clarify.
|
|
|
Overeem
August 26, 2010
Still no resolution on international roaming
No Vodacom, you did not send me the international roaming disclaimer you claim you did. I cannot keep quiet about this matter. You repeatedly say you investigated the usage & found it to be accurate. AT NO POINT DID I DISPUTE THIS. THAT WAS NOT MY COMPLAINT. MY COMPLAINT WAS THAT I WAS NOT GIVEN ANY FORM OF NOTIFICATION OF HOW MUCH THE INTERNATIONAL ROAMING WOULD BE. please re-read that as you keep trying to sort out a problem that suits you rather than listening to what my actual complaint is. I WAS NEVER, REPEAT, NEVER sent the disclaimer. If somebody would take the time to actually read my correspondence accurately you would see that. We were sent a link to the Vodacom website, a website which I have already explained costs a fortune to be on. The email we received from vodacom said they would be sending further information at a later date. we NEVER received this disclaimer. So my complaint stands at the fact that at no point did you as my service provider provide me with any information relating to the fact that I would be billed such a high amount.. Rather say you are not interested in my problem than feigning concern.
|
|
RECENTLY UPDATED REVIEWS
Taxi To Heathrow & Heathrow Taxi Transfers
Digital Marketing and Company Formation Services UAE | SEO and PPC Marketing
Escort ladyluck Frankfurt
Bulk SMS Gateway in UAE | Best Bulk SMS Service In UAE
REQUESTED REVIEWS
REVIEWS BY CATEGORY
|
