I upgraded my 2 contracts a couple of months ago and one of the new phones that I was given, was faulty. This phone was sent in for repairs, but when I received it back about two weeks later, the phone had the same problem. The phone keeps dropping my calls. I then returned the phone the very next day and was sent back again for repairs, this time to Joburg as the Cape Town branch could not repair it.

Needless to say the phone came back from Joburg with the same problem. Two more trails on repairing the phone with still no hope in sight. We even tried a sim swop to see if this might help, but to no avail.

After the phone has now been 'repaired' 4 times and even swapped once, I still do not have a phone that works. I drove to Somerset West today to my nearest Vodacare shop( but they obviously dont really Care all that much) to get this thing sorted out, the best they could do for me is to have the phone repaired again. Whats the point, they've tried 4 times already???

Vodacom insist that I pay my account every month, and so ive been doing for the last how many years, but they are not prepared to give me a phone that actually work, which I pay for anyway.

After having phoned the department responsible for porting at Vodacom several times over the last 4 days, a message on Hellopeter that was answered by Vodacom and the response it will take 24 hours given more than I can count and I am still using my Virgin sim. Why doesn't anyone at the Vodacom know what is going on. I have bought 3 sim cards at their request. It would give customers more confidence if everyone in the call centers and Vodacom stores had the same answers to concerns, answers that made sense not wildly outrageous claims that it takes 24 hours. Instead tell me I am number x in the queue to have my number ported, yours should be done in x hours. Or your port didn't go through because we didn't get to it instead of we had technical issues. I think that there is too big a void between call centers and the departments that actually deal with the physical issues at hand. When I call with a real issue I want real solutions not scripted responses. I am very irate at this point in time. So when I ask for the whole process to be cancelled I should not have been surprised with the response that it will take 24 hours.They can't even stop a process they can't complete...

I phoned the customer support number to assist with a query I had on their website. They couldn't assist me with this since they did not have access to their own site!!! Eventually I figured out what was wrong and asked assistance on how to update certain fields on their website since its not auto-updating.

Then Vodacom customer care online help tells me that they don't support this modem and that it wont update. Yet it has updated automatically on many other sim cards we have.

Very excited when Vodacom via a FULL page ad in the Sunday Times at end of July announce release of new Iphone 3G S. Contact and visit Vodacom Service(sic)??? provider Altech Autopage on several occasions as to availibilty as I am due for an upgrade on my Talk 500s package. I am met with blank stares andor zero response. Don't know if, when, where this phone will be available and at what price. Surely if Vodacom advertise the release of the phone their service providers should have knowledge, supply and be able to provide at the price and conditions advertised on their website. Having been a contract subscriber for 10 years one would expect both Vodacom and Autopage to be able to provide some sort of service...

I have been a regular customer with vodacom for the past 5 years. My phone has been stolen recently and as i phoned to confirm whether i can get a new phone, they said i have no insurance. I was furious as with all my contracts i take out insurance, why would i not with this one??

I am now stuck without a phone!!!