I went to Vodaworld on Saterday and asked the lasy at Customer Care if I could go for my upgrade, she checked on the system and said yes I could go and pick a phone. I could not find anything there and decided to have a look at the shops in centurion the next day. There I was told that I was not due for my upgrade yet. When I phoned Vodacom I was told the same. Why did they give me wrong information at Vodaworld? I am so tired of Vodacom. Fisrt I lost my phone and they did not want to help me earlier and now they give me wrong info.

Can you believe Vodacom CAN NOT provide continous coverage in the Randburg area!? That's their own staff's words! They had to instal another tower 1st but that was 1 year ago! So mine and my fiance's cell phonesdont work at home AND my mobile inet connection doesn't work either! So I had to resort to getting a landline installed, doubling my telephone bills a month! Shocking attitude and service from such a big company. I'm moving my accounts to another network!!

To cut a long story short…
I don’t even have my Black berry for a year, from the word go there was endless problems. First the phone just dies and the your technical guys couldn’t say why! So to shut me up you give me another hand set never mind I lost important information. Then you try and rip me off by billing me for something that is free. NOW the phone just cuts out, whilst I’m on the line with clients. WHAT excuse do you have this time? My bill is R400 rand a month which I pay on time for without complaining. WHY CANT YOU DO THE SAME! Why couldn’t you give me a hand set which works with no problems then I won’t find myself on hello peter more than I am on my cell phone. And don’t even mention to me about software upgrades, NO THANKS!! . That’s just a waste of my valuable time and you making more excuses. You would expect that after the recession that you would try and maintain your customer service database….Gone are the days that you take my hard earned money for a ride, I’m paying for a product and service and not for you to mess me around as you doing currently.
SHAME ON YOU! Appreciate your soonest response

I took out a data contract with Vodacom in November last year after having been a pre-paid customer since 2001. I signed the obligatory debit order and chose the 27th of each month as my pay date is either 25th or 26th of each month. I purposefully put it at this date to avoid the possibility of the debit order bouncing before my salary is paid in. I have had this contract for 8 months and Vodacom have already taken the debit order off early twice! This resulted in me being charged penalties by both Vodacom and my bank. I find it completly unacceptable that Vodacom thinks they can just deduct money off my account whenever they feel like it. I was given legal advice that states it is highly illegal to process a debit order prior to the date that the debit order was signed for - thus it is entirely Vodacoms fault and they have no right to do this nor to charge me for their own mistakes. Their illegal activities have also incurred bank penalties in my name which is dispicable. I called their 155 number and spoke to a manager as I was told I cannot cancel the debit order until my contract has been running for a year. I explained the situation to the manager and he checked the system to see if my accusations were true. He saw clear as day on the system that it is a fact that the debit order was wrongfully deducted early twice! He promised me that given their terrible mistake he would fax me the debit order cancellation forms and sms me the number to which I need to fax the completed forms. This was two weeks ago. I received the sms with the fax number but never received the forms. A few days later I called again to request the forms. The person said they would email and fax them to me immediately. I still have not received them. I went in store and was told I have to get the forms from the accounts department and cannot be given them in store. I contacted my web hosts and they sent test emails and faxes to me to check my lines. There is absolutely nothing wrong on my side. I received between 50 and 100 emails and faxes a day - why can everyone send these to me except Vodacom?! I just phoned again and the woman told me she would send them. Still nothing. I told her I am now very annoyed and sick of Vodacom and their nonsense. The complete lack of customer concern is shocking. I told her that I want the forms by the end of today as I do not have time to try and convince them to do their jobs. I then put the phone down as I do not have the patience to argue with inefficient people all day. The woman actually had the audacity to phone me back and reprimand me for hanging up on her!!! I have been advised that call centre staff do not have the right to call a customer unless requested, so who the hell does she think she is calling me to tell me off?! Every day that this situation drags out is another day closer to my debit order date. If I submit those forms this late in the month I know that I will encounter problems in gettting the debit order cancelled before the next faulty deduction is made off my account. I think it is horrific that Vodacom costs their customers money due to their own inefficiency and badly trained staff. And I cannot help but wonder why they are simply allowed to break the law without any consequences. Their illegal actions are more than sufficient grounds to take them to court and I am seriously considering this option as reasoning with them proves to be a futile act.

HA!!! So glad im not the only one whos had problems with this excuse for a company. VODACOM is a JOKE!!!
I get better service from my dry cleaner. I hope someone in Vodacom reads all these complaints. VODACOM SUCKS!!!
Ps. Why cant we get sms's from vodacom in Dubai? All other providers seem to work. Crappiest company in SA history.